Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Juandre Koen

Juandre Koen

Parow

Summary

Proven professional with extensive experience in customer service and ride operations, notably with Deggeller Attractions. Demonstrated ability to enhance guest experiences and ensure safety, showcasing strong problem-solving skills and a commitment to excellence. Excelled in fast-paced environments, achieving significant improvements in efficiency and customer satisfaction.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Ride Operator

Deggeller Attractions (carnival in America)
05.2023 - 10.2024
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Thorough cleaning of rides.
  • Helped fixing rides when it broke down.
  • When the fair season ended, we refurbished some rides with fresh paint and replaced some old parts contributing to visual appeal and durability of the equipment.
  • Assembling and disassembling of all rides beyond standard hours, contributing to event success.

Head Waiter

Pascalli's (Previously Dutch Haven Bistro)
Bellville
09.2020 - 02.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Responsible to make coffee, milkshakes and other drinks.

Waiter

Dutch Haven Bistro
05.2019 - 04.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Responsible to make coffee, milkshakes and other drinks.

Packer/Quality Checker

Kontra Signs Cape Cc
10.2018 - 02.2019
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Placed items into bags, boxes or other containers.
  • Assembled boxes, cartons and containers to package items.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.

Education

Grade 12 -

Tygerberg High School
Parow
01.2013 - 12.2017

Skills

Customer service

Ride operations

Customer assistance

Emergency procedures

Ride set up

Interests

One of my passions in life is music I've successfully graduated a DJ Course at Kue Academy

I like to go fishing and relax at sea

Timeline

Ride Operator

Deggeller Attractions (carnival in America)
05.2023 - 10.2024

Head Waiter

Pascalli's (Previously Dutch Haven Bistro)
09.2020 - 02.2021

Waiter

Dutch Haven Bistro
05.2019 - 04.2020

Packer/Quality Checker

Kontra Signs Cape Cc
10.2018 - 02.2019

Grade 12 -

Tygerberg High School
01.2013 - 12.2017

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Juandre Koen