Juan Wagner
Head Technician
Vanderbijl
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 8 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Reliable Installer with 8 years of experience in security roles.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Head Technician
Futron Monitoring
Sasolburg
01.2019 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Assisted team members with [Type] equipment troubleshooting and diagnostics.
- Demonstrated increased knowledge of company products and equipment.
- Serviced [Type] equipment for expedient repair and minimal downtime.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected equipment to diagnose operational issues.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Facilitated maintenance team training procedures to align with company standards.
- Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
Security Officer
Bateleur Security
Vanderbijlpark
02.2013 - 11.2023
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Performed pat-downs to look for unauthorized materials and weapons.
- Secured [Number] doors in office and main building.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Freelancer
Self employed
Vanderbijlpark
06.2018 - 01.2019
- Handled small maintenance and repair jobs at several customers
Bank Marshall, Boxroom Operator, Controller
Fidelity Cash Solutions
New Castle
02.2017 - 06.2018
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Received money from the CIT crew to be processed and banked by tellers.
- Designated fire arms to the crew to be handled for security of the employees.
- Managed vehicle fleet via cellphones, radio and vehicle tracker.
- Dispatched crew and vehicles to certain locations.
- Handling of access codes for the crew members
Security Technician
Dai Security
Vanderbijlpark
10.2016 - 12.2016
- Educated customers on effective use of security systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Read and understood product manuals and blueprints.
- Demonstrated features and functionality of alarm systems to customers.
- Assisted with electrical installations of lighting and smoke detectors.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Tested all newly installed fire alarms.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Fully installed fire alarms and various security devices.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
Security Technician
373 Alarms
Sasolburg
03.2016 - 10.2016
- Educated customers on effective use of security systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Read and understood product manuals and blueprints.
- Demonstrated features and functionality of alarm systems to customers.
- Assisted with electrical installations of lighting and smoke detectors.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Tested all newly installed fire alarms.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Fully installed fire alarms and various security devices.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
Semi-Skilled Millwright
Wave Electrical and Engineering
Vereeniging
03.2011 - 02.2013
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Welded in flat, horizontal, vertical and overhead positions.
- Utilized welding equipment and [Type] tools to safely complete predetermined operations .
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Removed boiler casings, grades, handrails, manhole and hole covers to facilitate access to boilers or other vessels for repair.
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Used hand signals to notify crane operator to lift components to specific positions.
- Visited client sites to confirm space and layout restrictions for equipment installations.
- Coordinated movement of materials and equipment to job sites.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Removed, replaced or installed [Type] materials to perform annual maintenance.
- Repaired [Type] machinery and [Brand] equipment according to manufacturer specifications.
- Stored and maintained power tools and equipment for each job.
- Inspected equipment and structures to determine scope of work (SOW).
- Removed and replaced components of [Brand] equipment to remedy [Type] malfunction.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
- Developed and implemented service schedules for machinery and maintained [Number]% readiness rate.
- Coordinated with [Type] personnel to obtain permits and clearances for [Type] projects.
- Identified issues and addressed each immediately with job foreman.
Controller
Zio Cash and Carry
Sasolburg
06.2012 - 12.2012
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
GR. 10 - High School
HTS Carel De Wet THS
Vanderbijlpark, South Africa 04.2010 - 04.2012
Skills
Issue Analysis
Drawing , experimenting with new tech , fixing of almost anything
I like to draw Pictures Of simple things like cats ,dogs and nature or some times something that pops in to my head . I like to experiment and tinker with new Technology it helps me to understand how things work , and if something is broken i like to try and fix it I always say its made by Humans so it can be fixed by humans
Timeline
Head Technician
Futron Monitoring
01.2019 - Current
Freelancer
Self employed
06.2018 - 01.2019
Bank Marshall, Boxroom Operator, Controller
Fidelity Cash Solutions
02.2017 - 06.2018
Security Technician
Dai Security
10.2016 - 12.2016
Security Technician
373 Alarms
03.2016 - 10.2016
Security Officer
Bateleur Security
02.2013 - 11.2023
Controller
Zio Cash and Carry
06.2012 - 12.2012
Semi-Skilled Millwright
Wave Electrical and Engineering
03.2011 - 02.2013
GR. 10 - High School
HTS Carel De Wet THS
04.2010 - 04.2012
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