Juan-Pierre Ronquest
Operations Manager
Pretoria
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Director
Aleia SA
03.2022 - Current
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
Operational Manager
Vea Foods
07.2020 - 02.2022
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Improved team productivity through effective communication, training, and performance evaluations.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Operations Manager
Fourtsry Group
08.2017 - 04.2020
- Collaborated with executive chefs to design innovative menus that prioritized seasonal ingredients and catered to diverse dietary needs.
- Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Developed comprehensive training materials for new hires that covered company policies, job responsibilities, and service standards.
- Implemented customer feedback systems to identify areas for improvement in both the dining experience and operational processes.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Negotiated vendor contracts effectively to secure favorable pricing on high-quality products while maintaining strong partnerships with suppliers.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
- Coordinated successful marketing campaigns that increased brand visibility within the local community and attracted new patrons.
- Increased profit margins og restaurants through careful application of cost monitoring.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Senior Restaurant Manager
Serengeti Golf Estate
05.2015 - 06.2016
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Collaborated with executive chef to design innovative menu options that catered to diverse tastes.
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Coordinated special events and private parties, providing exceptional experiences for guests.
- Established strong rapport with local community organizations through participation in events and promotions.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
- Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Fostered an inclusive work environment where all employees felt valued as part of the team.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Certificate - Management For Competitive Edge
International Collage of Study Sidney
04.2001 -
Certificate - Human Resources Management
Open Study - University of Australia
Online 04.2001 -
Certificate - Digital Marketing
Accenture
Online 04.2001 -
Certificate - E-Commerce
Marketing Institute
Online 04.2001 -
Certificate - Online Marketing Fundamentals
Marketing Institute
Online 04.2001 -
Certificate - Good Manufacturing Practices
Aspirata
Midrand 04.2001 -
Certificate - Risk Management
Specon
Online 04.2001 -
Certificate - Oil & Fat Management
Lupid Research Unit
Pretoria 04.2001 -
Certificate - TELF 12Hour English
TELF Universal
Online 04.2001 -
Certificate - Health And Safety Representative
Life Tech
04.2001 -
Certificate - First Aid Level 3
Life Tech
04.2001 -
Certificate - Fire Fighting Level 2
Life Tech
04.2001 -
Deploma - Financial Accounting
Skills Academy - ICB
04.2001 -
High School Diploma -
Pietersburg Hoër Skool
Polo, South Africa 04.2001 -
Skills
Business Development
Project Management
Operations Management
Contract Negotiation
Business Administration
Budget Control
Contract Management
Staff Management
Staff Development
Project Coordination
Business Planning
Team Management
Content Development
Strategies and goals
Company guidelines
People Management
Capital Spending
Investor Relations
Budget Management
Crisis Management
Financial Reporting
Creativity and Innovation
Negotiation
Financial Management
Hiring and Retention
Human Resources Management
Verbal and written communication
Organizational Development
Rules and regulations
Issues Resolution
Legal and Regulatory Compliance
Strategic Planning
Partnerships and Alliances
Corporate Social Responsibility
Quality Assurance
Financial Oversight
Customer Service Management
Administrative Management
Cost Control
Inventory Management
Sales Tracking
Customer Retention
Business Forecasting
Employee Development
KPI Tracking
Performance Improvement
Revenue Generation
Schedule Management
Employee reviews
Self Motivation
Purchasing and planning
Cost Reduction
Customer Relations
Team Leadership
Problem-Solving
Policy Development and Enforcement
Supplier Monitoring
Training Management
Employee Relations
Business Management
Time management abilities
Decision-Making
Timeline
Director
Aleia SA
03.2022 - Current
Operational Manager
Vea Foods
07.2020 - 02.2022
Operations Manager
Fourtsry Group
08.2017 - 04.2020
Senior Restaurant Manager
Serengeti Golf Estate
05.2015 - 06.2016
Certificate - Management For Competitive Edge
International Collage of Study Sidney
04.2001 -
Certificate - Human Resources Management
Open Study - University of Australia
04.2001 -
Certificate - Digital Marketing
Accenture
04.2001 -
Certificate - E-Commerce
Marketing Institute
04.2001 -
Certificate - Online Marketing Fundamentals
Marketing Institute
04.2001 -
Certificate - Good Manufacturing Practices
Aspirata
04.2001 -
Certificate - Risk Management
Specon
04.2001 -
Certificate - Oil & Fat Management
Lupid Research Unit
04.2001 -
Certificate - TELF 12Hour English
TELF Universal
04.2001 -
Certificate - Health And Safety Representative
Life Tech
04.2001 -
Certificate - First Aid Level 3
Life Tech
04.2001 -
Certificate - Fire Fighting Level 2
Life Tech
04.2001 -
Deploma - Financial Accounting
Skills Academy - ICB
04.2001 -
High School Diploma -
Pietersburg Hoër Skool
04.2001 -