Juan-Pièrre Botha

• Directed national account group to achieve financial budgets and growth through contract negotiations and volume commitments.
• Developed portfolio of key national accounts, securing new business and increasing market share.
• Identified large-scale client opportunities to expand national portfolio and drive business development.
• Served as primary contact for key customers, fostering relationships with decision-makers to address supply chain needs.
• Collaborated with Ground Operations and internal teams to meet service level agreements and resolve escalations.
• Monitored key performance indicators to identify trends, ensure compliance, and enhance customer service.

• Implementing sales plans to achieve revenue targets, analyzing market trends, and monitoring competitor behavior.
• Identified and acquired new customers, expanding revenue from existing clients through targeted prospecting.
• Maintaining, growing, and nurturing client loyalty, often involving direct, face-to-face interactions.
• Customer enquiries and tailored logistics solutions, ensuring effective operational implementation for enhanced client satisfaction.
• Managing spot and contract rates by collaborating with Revenue Management to ensure profitable business.

• Contract Lifecycle Management: Draft, review, negotiate, and execute vendor/client contracts, including managing renewals and terminations.
• Ensured compliance of contracts and operations with legal, regulatory, and corporate policies, mitigating risks.
• Performance & Financial Monitoring: Develop and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), managing budgets to ensure profitability.
• Improved organisational processes and enhanced workflow, managing day-to-day operations to support productivity.
• Acted as primary point of contact for contractors, vendors, and internal teams, facilitating communication and resolving issues effectively.
• Record Maintenance: Maintain organized, up-to-date documentation and digital records for all contracts.
• Strategic Oversight: Assist in developing strategic objectives and implementing improvements to company systems and workflows.

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

• Developed and executed nationwide sales plans, aligning forecasting and budgeting to support growth objectives.
• Recruited, trained, and mentored regional sales managers, enabling them to consistently exceed sales targets.
• Managed relationships with key clients and conducted high-level negotiations.
• Analyzed sales metrics and tracked performance against goals to drive improvements.
• Monitored industry trends and competitor activities to adjust strategies proactively.
• Collaborated with marketing and product teams to maintain brand consistency and enhance market positioning.

• Operations & Logistics Management:Inventory Control: Supervising stock levels, conducting inventory counts, reconciling variances, and managing dead stock disposal.
  Inbound/Outbound Logistics: Coordinating the receipt of goods, ensuring accurate picking/packing, and managing the dispatch process to meet customer demands.
  Transportation Coordination: Liaising with 3PL providers, planning delivery routes, and verifying transport invoices.
  Process Improvement: Analyzing data to optimize workflow efficiency, reduce costs, and improve service levels.
  
• Team Leadership & Human Resources:Staff Management: Recruiting, training, supervising, and mentoring warehouse staff.
  Scheduling: Developing staff schedules to meet operational requirements.
  
• Safety & Compliance:Regulatory Compliance: Ensuring compliance with health and safety regulations (e.g., OSHA), maintaining equipment, and creating a safe work environment.
  Security: Maintaining warehouse security and protecting inventory from damage or theft.
  
• Administration & Technology:IT Systems: Operating Warehouse Management Systems (WMS) for tracking, analyzing data, and reporting.
  Budgeting: Managing the operational budget and controlling costs.
  

• Client Relationship Management: Maintained daily, professional communication with international clients, identifying needs to enhance satisfaction.
• Logistics & Project Coordination: Manage the complex flow of international, often high-value, shipments or projects (e.g., in logistics, retail, or tech).
• Administrative Support: Prepare, file, and retrieve sales contracts, proposals, and presentations.
• Internal Coordination: Collaborate with offshore teams to facilitate import/export processes or service delivery.
• Data Management & Reporting: Updated customer relationship management (CRM) systems, tracked KPIs, and created performance reports to inform marketing and sales strategies.
• Issue Resolution: Actively identify, document, and resolve client complaints to prevent escalation.
• Research: Conduct market and competitor analysis to identify potential growth opportunities for existing accounts.
• Actioned customer feedback to improve product and service provisions.
• Organised and secured stock in storage areas to uphold product quality.
• Recruited and trained staff to enhance team performance and achieve sales targets.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Ensured all goods were labelled accurately to comply with Trading Standards regulations.
• Implemented theft prevention measures to reduce store losses.
• Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
• Managed finances by controlling budgets and authorising expenditures.
• Enforced team compliance with health and safety requirements to maintain standards.
• Adapted communication styles to suit diverse international clients, enhancing understanding and cooperation.
• Monitored payment processes for global accounts, resolving discrepancies and ensuring timely revenue collection.
• Facilitated training sessions for junior account managers, enhancing skills in negotiation and client management for improved team performance.
• Provided detailed reports on account status to senior management, facilitating informed decision-making.
• Spearheaded the development of account management policies, streamlining processes and improving operational efficiency.
• Oversaw the resolution of client issues, maintaining high levels of customer satisfaction and loyalty.
• Fostered strong relationships with internal stakeholders to support the delivery of integrated services to global clients.

• Cargo Handling Oversight: Monitor and implement handling processes for import/export cargo, including special products and dangerous goods (DGR), in accordance with Cargo Handling Manual (CHM) and Ground Operations Manual (GOM) procedures.
• GHA Supervision: Supervise the activities of Ground Handling Agents (GHAs), including spot checks on daily operations to ensure compliance with contractual standards.
• Operational Management: Manage warehouse functions such as storage, Unit Loading Device (ULD) build-up, weighing, and security checks.
• Performance Tracking: Analyze operational performance metrics (KPIs), such as Cargo iQ, to ensure on-time delivery and identify areas for process improvement.
• Irregularity Handling: Act as the main contact for resolving operational irregularities, such as damaged goods, missing cargo, or offloads.
• Safety & Compliance: Ensure adherence to safety and security procedures, including FAA/TSA regulations and customs requirements.
• Documentation & Communication: Maintain accurate cargo documentation, including electronic Air Waybills (e-AWB), and communicate with customers regarding shipments.
• Streamlined workflows, enforced sales policies, ensured adherence to CRM processes (e.g., Salesforce).
• Managed order fulfillment, credit notes, and pricing approvals.
• Optimised inventory management to support sales objectives, reducing stock shortages and overages.
• Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.

• Logistics & Coordination: Organizing ground transport, refueling, catering, and airport slots (especially in private aviation).
• Safety & Compliance: Ensuring adherence to FAA or local regulatory standards, safety procedures, and maintaining flight documentation.
• Documentation & Reporting: Recording flight times, fuel usage, and preparing crew, passenger, and cargo documentation.
• Communicated effectively with pilots, providing critical flight information and updates.
• Followed airport standards and regulations to maintain safety within airports and airspace for aircrew, ground personnel and passengers.
• Conducted safety audits, identified potential risks, and implemented corrective actions.
• Referenced air traffic services documents for guidelines and procedures to enable aircraft take-off, navigation and landing.

• CNC Machine Operation: Set up, calibrate, and operate CNC machines (drilling, grinding, milling) to produce parts, often working with 3-axis or 5-axis machines.
• Quality Assurance (QA): Inspect finished products using precision tools (micrometers, calipers) to ensure they meet specifications.
• Maintenance & Troubleshooting: Performed routine maintenance (cleaning, lubricating, replacing worn tools) and troubleshot machining errors by adjusting or editing programs.
• Technical Interpretation: Read and interpret blueprints, technical drawings, and CAD/CAM data to determine specifications, dimensions, and tolerances.
• Inventory Control: Monitored inventory levels of raw materials, tracked stock movement, conducted regular audits/cycle counts, and updated inventory systems to ensure accurate daily shipments.
• Material Management: Loaded/unloaded raw materials and prepared/organized materials for production team to streamline workflow.
• Safety Adherence: Comply with OH&S and OSHA standards, ensuring a safe, clean, and orderly work environment (5S practices).

• Supply Chain Management 2015. Credit no. 4315, SSAQA 74149

• Certificate

• IATA Warehousing 1-3

• With exemption

• South African Excise & Custom Control