Juan-Pierré Nieuwoudt
Pretoria
Summary
Over the past 13 years, I have immersed myself in the dynamic and ever-evolving world of telecommunications.
I have started out in the beginning of my career overseeing projects on-site and worked myself up to Management level where I am managing a both internal and external teams.
I am a highly motivated to always take on new challenges and I am a adaptive individual that is always ready to learn new skill sets.
I am hardworking, and devoted to me work and see myself as a good team player.
I am a committed job seeker that is always committed to my employer.
I trust that my skill-set and experience will benefit the organization.
Overview
13
13
years of professional experience
Work History
Operations Manager
We-Link Holdings
Pretoria
05.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Negotiated contracts with vendors for services necessary for daily operations.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Implemented systems for tracking operational performance metrics.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
Project Manager
Frogfoot Networks
Pretoria
02.2019 - 05.2022
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Created and implemented processes to ensure successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Provided guidance to team members regarding tasks assigned to them.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Facilitated resolution of conflicts between team members when necessary.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Prepared cost estimates for projects of varying sizes.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Mentored junior team members in project management best practices.
- Focused on continuous process improvement measures.
- Established strong relationships with key business partners.
Project Manager - FTTb/FTTx and FTTh
ClearlineIS
Johannesburg
06.2014 - 01.2019
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
- Developed and maintained project plans, timelines, and budgets.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Prepared cost estimates for projects of varying sizes.
- Submitted budget estimates, progress reports and cost tracking reports.
- Managed client communication, resolving concerns promptly and effectively.
Site Manager
ClearlineIS
Johannesburg
11.2010 - 06.2014
- Responsible to manage contractors on site.
- Report back to Line Manager daily/weekly.
- Contractor key performance assessments.
- Health, Safety and Environmental compliance.
Education
Certificate - Project Management Professional
College SA
Online01-2015
High School Diploma -
Rustenburg High School
Rustenburg12-2007
Skills
- Health and safety compliance
- Production
- Document Control
- Customer Service
- Performance reporting
- Client Relations
- Onboarding and Orientation
- Project Management
- Purchasing and procurement
- Stakeholder Relations
- Client Relationships
- Decision-Making
- Problem-Solving
- Operations Oversight
- Operations Management
- MS Office
- Planning and Implementation
Timeline
Operations Manager
We-Link Holdings
05.2022 - Current
Project Manager
Frogfoot Networks
02.2019 - 05.2022
Project Manager - FTTb/FTTx and FTTh
ClearlineIS
06.2014 - 01.2019
Site Manager
ClearlineIS
11.2010 - 06.2014
Certificate - Project Management Professional
College SA
High School Diploma -
Rustenburg High School
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