Summary
Overview
Work History
Education
Skills
Timeline
Generic
JP Ten Napel

JP Ten Napel

IT System Support
Bromhof

Summary

Experienced IT Support Specialist and former Accounts Executive with over a decade of expertise in technical support, project management, and client relations. Skilled in Office 365, networking, and hardware systems. Known for fast problem-solving, leadership, and a people-first approach to technology.

Overview

11
11
years of professional experience
2
2
Languages

Work History

IT Support Specialist

Eureka DIY Solutions
Johannesburg
04.2021 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Researched and identified solutions to technical problems.

Merchandiser

Eureka DIY Solutions
Johannesburg
06.2020 - 04.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Scheduled regular maintenance and repair of displays for longevity.

Supplier Accounts Executive

Seriti Business Solutions (Pty) Ltd
Johannesburg
11.2017 - 08.2018
  • Handling of new business and initial company interaction within the motor dealer environment.
  • SLA and NDA setup and consultation.
  • Project management, including clients like Ford South Africa, Innovation Group, Regent Business, and Hollard Insurance Group.
  • Review pricing models and propose new business models to existing and new clients.
  • Daily management of the Products department.
  • Handling of escalations and complaints within the department. Team and staff training on all things related to products.
  • Developed high-impact strategies to target new business opportunities and markets.

Product Consultant

Seriti Business Solutions (Pty) Ltd
Johannesburg
12.2014 - 11.2017
  • Managed a portfolio of clients for a web-based company, ensuring high levels of service and satisfaction.
  • Led product design and optimization initiatives within the motor industry.
  • Oversaw product administration and documentation processes.
  • Delivered intra-company training for help desk and support teams.
  • Conducted external system training sessions for suppliers.
  • Acted as a liaison between clients and suppliers to resolve technical issues.
  • Served as the project lead for supplier rollout initiatives.
  • Advised senior product teams across the company's subdivisions.
  • Collected and interpreted data to inform product and service improvements.

Education

No Degree - Information Technology

CompTIA
Online
04.2001 -

Skills

Software installation

Desktop support

Analytical Thinking

Technical Support

Technical Troubleshooting

A Certification

Microsoft windows and office

Network Configuration

Timeline

IT Support Specialist

Eureka DIY Solutions
04.2021 - Current

Merchandiser

Eureka DIY Solutions
06.2020 - 04.2021

Supplier Accounts Executive

Seriti Business Solutions (Pty) Ltd
11.2017 - 08.2018

Product Consultant

Seriti Business Solutions (Pty) Ltd
12.2014 - 11.2017

No Degree - Information Technology

CompTIA
04.2001 -

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JP Ten NapelIT System Support