Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Tati Ralonya

Customer Consualtant
Cosmo City

Summary

Dynamic customer service professional with a proven track record at Persistent SA, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and personalized consultations, driving repeat business. Skilled in multitasking and documentation, consistently delivering exceptional service and support to clients.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Persistency SA
03.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Consultant

Clientele Office Park
11.2018 - 03.2021
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

Sales Consultant

Direct Channel Holding
11.2014 - 08.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Data Capturer

SAPS
08.2013 - 12.2013
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Entered client information into databases quickly and with minimal errors.

Education

No Degree - NQL4- Business Administration

PC Training
Randburg, South Africa
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Documentation

Customer focus

Multitasking

System usage

Timeline

Customer Service Representative

Persistency SA
03.2022 - Current

Sales Consultant

Clientele Office Park
11.2018 - 03.2021

Sales Consultant

Direct Channel Holding
11.2014 - 08.2018

Data Capturer

SAPS
08.2013 - 12.2013

No Degree - NQL4- Business Administration

PC Training
04.2001 -
Joyce Tati RalonyaCustomer Consualtant