Joyce Mmaphuti Mosima Ngoepe
Finance Coordinator/ Retail Store Manager
Lephalale
Summary
Dynamic Retail Store Manager with extensive experience in retail operations, adept at maximizing team performance and enhancing customer satisfaction through effective training in service excellence and sales strategies. Proven ability to manage all aspects of customer-facing and back-end operations, Payroll,and Human resources roles,ensuring seamless functionality and profitability.
Accomplished Group Finance Coordinator with over 11 years of expertise in time management, organizational efficiency, and interpersonal communication, complemented by strong skills in bank reconciliation, account monitoring, and risk management. Recognized for exceptional multitasking capabilities and precision in financial calculations, driving operational success and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certificate
Education
Bachelor of Commerce in Financial Management - Economics and Management Sciences
University of South Africa
Polokwane South Africa 01.2021 - Current
Bachelor of commerce in Human Resources Management - Economics and Management Sciences
University of South Africa
Polokwane South Africa 06.2012 - 06.2018
Timeline
Bachelor of Commerce in Financial Management - Economics and Management Sciences
University of South Africa
01.2021 - Current
Retail Store Manager & Group Finance Coordinator
GMSQ AND MA HOLDINGS (Greendot Supplies & MS QUALITY R TRADING ENTERPRISES)
06.2020 - Current
Site Cleaning Supervisor and Group Finance Coordin
MS QUALITY R TRADING ENTERPRISES & GMSQ AND MA HOLDINGS
07.2017 - Current
Bachelor of commerce in Human Resources Management - Economics and Management Sciences
University of South Africa
06.2012 - 06.2018
Work History
Retail Store Manager & Group Finance Coordinator
GMSQ AND MA HOLDINGS (Greendot Supplies & MS QUALITY R TRADING ENTERPRISES)
06.2020 - Current
- Revamped the store's appearance and displays to reflect seasonal trends and promotions.
- Facilitated positive purchasing decisions by sharing product knowledge with customers, and making personal recommendations.
- Completed audits and risk assessments to achieve regulatory compliance.
- Prepared sales reports and reconciled accounts with strong financial management skills.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Managed sales records, reconciled 6 bank statements every month.
- I trained and supervised a team of five members to deliver on store sales targets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed cash and reconciled tills with rigorous security measures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Site Cleaning Supervisor and Group Finance Coordin
MS QUALITY R TRADING ENTERPRISES & GMSQ AND MA HOLDINGS
07.2017 - Current
- Oversaw the cleaning crew to ensure exceptional service in line with company standards.
- Maintained service delivery in line with contractual requirements for continued customer satisfaction.
- Supervised a cleaning team of more than 200 and monitored adherence to strict company standards.
- Trained new employees on procedures, cleaning agents, and COVID-19 protocols.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
Languages
English
Advanced
C1
Afrikaans
Advanced (C1)
Accomplishments
- Certificate of appreciation for contribution of exceptional value at the company.
- Special recognition Certificate for ongoing commitment and dedicated services at the Company.
- Investigated, identified and reconciled account discrepancies totalling more than R500 000 in company savings.
- Updated and implemented Human Resources policies for continued company compliance with company guidelines.
- Increased sales by 5% while reducing costs by 3%, leading to R900 000 net profit.
- Worked directly with the Company Directors to plan, develop and implement strategic goals for overall operation.
Certification
Bachelor of commerce in Human Resources Management-certified
Skills
Group finance management
Inventory and staff oversight
Oversight of cleaning operations
Talent acquisition strategy
Cash management
Bank reconciliation
Debtors and creditors management
Accounts receivables and payables
Payroll management
Proficient in EMP201 reporting
Preparation of EMP501 reports
Profit and loss management
Recruitment and selection
Microsoft Office Suite expertise
Issue and conflict resolution
Adhere to income tax requirements
Customer relationship building
Sales techniques
Business development
Suppliers Payments
Account management
Performance assessment
Stock management
Understanding of HR policies
Labour agreements
Compensation/payroll
Conflict management
Purchase orders approval
Preliminary vat report
Attention to details
VAT allocation
Financial management
Detailed reporting
Tax return filing understanding
SAP expertise
Sage adept
Sales expertise
Credit analysis
Customer service management
Employee training
Store merchandising
Team development
Bank reconciliation
Payroll
Debtors and Creditors management