Joyce Yegon
Business Development Manager, Scrum Master
Nairobi
Summary
A data driven decision maker, team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master and Business Development Manager with a background in communicating effectively with and leading high-performance teams. An expert in prioritizing tasks and optimizing workflows, well-versed in building positive relationships with customers and other stakeholders while having strong requirements gathering, scope development and coordination abilities. Skilled at overseeing and managing complex, technical projects with multiple deadlines.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
2
2
Certificates
Work History
Scrum Master
GeoSync Inc
12.2019 - Current
- Coaching development teams to adopt agile methodologies such as the Scrum framework, working closely with Product Owners for backlog refinement, and assisting testing teams as needed
- Setting up the scrum framework and facilitating the scrum ceremonies
- Working with diverse and distributed teams, setting them up for success by ensuring that, the scope of work is clear, proper communication channels are in place and they have the tools and information needed to perform effectively
- Facilitating product increment review with the development team and business stakeholders at the end of every sprint to verify whether the sprint goal was met and decide the way forward.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Regional Sales Manager
RippleNami, Inc, Eastern Africa
Nairobi
09.2016 - 01.2023
- Collaborating with internal teams and stakeholders in effectively developing new products that directly align with the clients and the organization’s strategy
- Project management
- Proactively capture customer feedback and sharing with the appropriate internal team members
- Communicate new product, service opportunities, and special developments
- Mastering product knowledge and consequently training customers on the product/systems features
- Optimize and utilize the CRM system to provide information to the Company, by maintaining updated prospect and customer records
- Participate in marketing events such as seminars, trade shows, and telemarketing events on behalf of the Company
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Retail Audit Executive
Kimberly-Clark
09.2015 - 09.2016
- Researching consumer markets, monitoring market trends and identifying potential areas in which the company can invest, based upon consumer needs and spending habits
- Looking at the pricing of our products against our competitors and ensuring the recommended prices are implemented
- Evaluation and monitoring of trade and consumer promotions
- Salesmen and merchandisers route accompaniments, training and coaching
- Consumer relations/Handling complaints
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Sub Distributor Supervisor
Kimberly-Clark
11.2014 - 08.2015
- Stock levels monitoring and management in all Sub Distributors and the
- Distributor to ensure absence of stock outs
- Driving platform for growth Agenda and ensuring the team is fully focused on the same while leading the team into successful completion in all platforms
- Communicate sales performance and reporting the same to Kimberly Clark and Kim-Fay East Africa Ltd Sales Team
- Sub Distributor service performance management against targets
- Monitoring and Evaluation of the Distributor delivery systems
- Responsible for Monitoring,Updating and Maintenance of the recommended
- CRM Software and ensuring usage and adherence of the system by the team
- Training of the team on the usage of the CRM Software
- Contact person with our CRM Software service providers
- Report writing and analyzing for sales performance within my area of work
- Monitor execution of consumer marketing programs
- 11
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Distribution project management
Sub Distributor Supervisor
Kimberly-Clark
09.2014 - 11.2014
- Nairobi East and West region,
- Nurturing strong relationships with the Sub Distributors, Marketing, Trade partners, Commercial team and sales representatives
- New accounts development and maintaining the existing ones
- Creation and monitoring of incentives structures
- During 2014, I successfully managed and grew our two Sub Distributors by over 200% by monitoring distributor programs that improved distribution and market position.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Account Developer and Field Representative Supervisor
Kim-Fay Africa Ltd
02.2014 - 08.2014
- Identifies development potential in accounts by studying current business, routes and creating an efficient and effective route plan
- Management of distributor and area by heading Distributors route sales team
- Salesmen Route accompaniments, training and coaching
- Daily/weekly sales targets review per route on the business territory
- Distributor target management and order generation.
- Maintained appropriate inventory levels, internal assets and promotional signage for point of sale displays.
- Verified each account met company merchandising standards by determining individual needs before each replenishment order.
Project manager
Fleming Europe
09.2013 - 02.2014
- Generated new leads and businesses for events that focus on multi-industry projects, including Finance, Pharma & Energy.
Education
Bachelor’s Degree - Computer Science
The Catholic University of Eastern Africa
Nairobi 01.2006 - 04.2012
Skills
Business Development
Project Management and Implementation
Kanban
Training and Development
Partner Management
Conflict resolution
Deep knowledge of the Eastern African region
Accomplishments
- Collaborated with the Operations Manager, Development team and stakeholders in the development of a Livestock Identification and Traceability System(LITS) that has been in use in Kenya since 2018. During this period, over 50,000 cattle have been registered, trained over 100 system users, created user manuals, collaborated to set up a LITS office in one of the regions covered.
- Resolved product issue through consumer testing, documentation and joint testing with the development team.
- Experienced professional adept at presenting to stakeholders and providing valuable insights on system benefits, challenges and recommend solutions to inform policy development.
- As a Retail Audit Executive, Through research, data & market monitoring and analysis, I was able to identify and recommend potential areas in which the company could invest, based upon consumer needs and spending habits as well as the marketing plans that would suit the different regions hence increasing Huggies diapers visibility and market share throughout the country.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We should not look back unless it is to derive useful lessons from past errors, and for the purpose of profiting by dearly bought experience.
George Washington
Timeline
Scrum Master
GeoSync Inc
12.2019 - Current
Regional Sales Manager
RippleNami, Inc, Eastern Africa
09.2016 - 01.2023
Retail Audit Executive
Kimberly-Clark
09.2015 - 09.2016
Sub Distributor Supervisor
Kimberly-Clark
11.2014 - 08.2015
Sub Distributor Supervisor
Kimberly-Clark
09.2014 - 11.2014
Account Developer and Field Representative Supervisor
Kim-Fay Africa Ltd
02.2014 - 08.2014
Project manager
Fleming Europe
09.2013 - 02.2014
Bachelor’s Degree - Computer Science
The Catholic University of Eastern Africa
01.2006 - 04.2012
Certification
PSM1 Scrum Master Certification