Joyce Phezolo (Kakudi)

Do locums at clicks pharmacy

• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
• Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.

CONTINUITY OF CARE

• Got involved in all tasks practiced under the scope of pharmacy such as medicine dispensing process.
• Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients
• Advised patients on medication side effects and contraindications and explained proper administration.
• Worked on weekends and being on stand -by, called any time as emergency. Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications
• Packed stock at the emergency trolley during the absence of assigned person.
• Packed medicines at emergency cupboard for weekends, and dispensed scheduled drugs to the wards.
• Referred patients have correct scripts, minimized complications and distribution of patient care.
• Management and ordering medication of down referred patients from Tygerberg hospital to Worcester hospital.

MEDICINE SUPPLY AND MANAGEMENT

• Responsible for pharmacy stock, radiology and day theater stock ordering. Procurement done, complying with supply chain and pharmacy protocols, guidelines, SOPs and regulations.
• Received stock , invoice capturing , maintain proper checks and storage accordingly E.g. cold chain maintenance, scheduled drugs kept in the locked cupboard with record keeping etc.
• Conducted regular audits of the pharmacy's controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Ensure stock availability by ordering in advance, enquiries of outstanding orders from suppliers, do requisitions from other facilities, order substitute per guideline.
• Medicine supply done with transections, record keeping, manual stock counts and quality checks.
• Participated stock count and stock take, minimized stock wastage i.e. expired stock and excessive stock ordering.

QUALITY ASSURANCE AND CLINICAL GOVERNANCE

• Ensured rational medicine use by complying and applying provincial code list, enhance communication with prescribers, ensure sustainability of its implementation.
• Involved in antibiotic stewardship programs, ward rounds, e.g. discussing different patients cases within the wards i.e. diagnosis, treatment, present state, complications, alternative appropriate treatment .
• Participated in a multidisciplinary team for internal medicine and psychiatric department. Discuss issues, incidences, challenges, aspects negatively affected our service, put preventative measure and solutions.

CORPORATE GOVERNANCE

• Being responsible for pharmacist assistants SPMS (Staff Performance management System
• pharmacy staff overtime, leave forms checking and do submission.
• Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
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POLICY AND LEGISLATIVE REQUIREMENTS AND GOOD PHARMACY PRACTICE GUIDELINES COMPLIANCE

• Ensure that i comply with SAPC , complete CPDs and pay annual fees in advance.
• Apply and comply with the protocols, SOPs and practice according to guidelines.
• Complied and practiced according to Good Pharmacy Practice requirements Acts..
• Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.

• Educated patients about possible drug interactions and gave special administration instructions.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
• Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
• Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
• Achieved significant cost savings by negotiating better prices with drug suppliers without compromising on medication quality.

Got involved in dispensing of medicines applying all steps

involved such as prescription evaluation, pick and labelling, checking and counselling.

• Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
• Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
• Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
• Reconstituted oral liquids.
• Supervised and coached team of pharmacy technicians and trainees.
• Hand counted controlled medications, measured liquids and reconstituted antibiotics.