Joyce Peu
Pretoria
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations ( Jonas) and food safety and sanitation regulations.
Overview
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Server
Monaco Eatery
Pretoria Lynnwood
05.2026 - Current
- Delivered exceptional dining experiences for members and guests at an upscale country club.
- Collaborated with kitchen staff to streamline service and ensure accurate order delivery for enhanced dining experience.
- Managed customer inquiries and resolved issues to improve guest satisfaction and loyalty.
Server
Frenchmans Creek and Country Club
05.2024 - 05.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables while ensuring timely service and attention to detail.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Upsold higher-end products, contributing to increased sales and enhancing customer satisfaction.
- Collaborated with kitchen team to ensure timely food delivery and quality standards.
- Collaborated with kitchen staff to provide safe, delicious meal alternatives for customers with dietary restrictions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained and mentored new staff on restaurant policies and procedures.
Server & Barista
Stijl Cafe
Pretoria
04.2016 - 05.2018
- Prepared and served hot and cold beverages, including coffee, teas, and smoothies, enhancing customer experience.
- Served prepared foods to customers, ensuring freshness and quality., such as muffins, biscotti, or bagels
- Ordered, received, and stocked retail products to maintain inventory and ensure product availability.
- Processed customer payments accurately at the point of sale.
- Order, receive, or stock supplies retail products.
- Set up and restocked product displays to maintain an organized shopping environment..
- Set up and restocked product displays to attract customers and promote sales.
- Prepare end of the day report, run cash ups, count cash and prepare float for the next day.
Waitress
Tribeca standard
07.2012 - 12.2015
- Responsible to take orders and assist the cook to prepare food as per order of customers
- Serve dishes on tables according to order
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Suggested wine pairings based on customer preferences. and other drinks to customers
- Assisted management in cleaning and closing restaurant after hours to maintain operational standards
- Checked with customers to confirm satisfaction with meals and resolved any issues promptly
- Prepare tables for meals, including setting up items such as lines, silverware and glassware
- Assist the management to clean and close the restaurant after hours
Server
Woolworths café
06.2009 - 07.2012
- Managed multiple tables simultaneously, ensuring timely order delivery and enhancing overall dining experience.
- Managed multiple tables simultaneously while ensuring timely order delivery.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved customer complaints promptly, fostering satisfaction and loyalty among patrons.
- Collaborated with kitchen staff to ensure accurate and efficient food preparation.
- Assisted customers with inquiries about menu items and dietary restrictions.
- Collaborated with kitchen staff to provide customers with safe, delicious food alternatives for dietary restrictions, allergies, and intolerances.
Education
Certificate of Higher Education - Food And Beverage
Frenchmans Creek and Country Club
Florida, USA, USA 05.2024 - 05.2025
Grade 12/Senior Certificate - Setswana, English, Biology, Geography, Mathematics, Agricultural Science
Ratlhahana High School
Hammanskraal 01.2005 - 12.2007
Skills
- Attention to detail
- Analytical and critical thinking
- Hospitality service expertise
- Exceptional customer service
- Strong work ethic
- Menu memorization
- High volume dining
- Team collaboration
- POS (Jonas)
- Allergy awareness
- Wine service
- Multitasking and organization
- Food safety standards
- Effective communication
Certification
- SafeServ Certified
- The 7 Habits of Highly Effective People 2025
- Food and Beverage 2025
Hobbies and interests
- cycling
- tennis
- netball
- gym
Education
other
References
- Luba Vanto, Manager, +27 67 887 1219 , Monaco Eartery
- Carolina Bensuaski, Manager, +1 561 317 8116, Frenchmans Creek and Country Club,
- Bonny, Manager, +27 82 315 4238, Woolworths
- Camichael T, Sibanda, Manager, +27 78 139 7936, Tribeca Standard
- Mrs Nelmarie Kruger, CEO, +27 12 998 8447/+27 82 499 1201, Stijl Cafe
Languages
English
Advanced
C1
Timeline
Server
Monaco Eatery
05.2026 - Current
Certificate of Higher Education - Food And Beverage
Frenchmans Creek and Country Club
05.2024 - 05.2025
Server
Frenchmans Creek and Country Club
05.2024 - 05.2025
Server & Barista
Stijl Cafe
04.2016 - 05.2018
Waitress
Tribeca standard
07.2012 - 12.2015
Server
Woolworths café
06.2009 - 07.2012
Grade 12/Senior Certificate - Setswana, English, Biology, Geography, Mathematics, Agricultural Science
Ratlhahana High School
01.2005 - 12.2007