Joyce Mannyana Moletsane
5946 Lekgetho Street Dobsonville ext 1, Soweto 1863
Summary
Experienced biometric administrator with a proven track record in managing criminal checks, stock procurement, and client support. Demonstrates exceptional attention to detail and expertise in maintaining office records, ensuring operational efficiency and compliance. Skilled in handling customer interactions across multiple languages, resolving issues, and providing clear guidance on complex processes such as expungements. Previous experience as a telesales agent includes creating effective sales scripts, maintaining customer satisfaction, and driving revenue growth through proactive lead generation. Committed to leveraging extensive administrative and customer service skills to enhance organisational performance.
Overview
2
2
Languages
1
1
Certification
19
19
years of professional experience
Work History
Verifications Consultant
Mettus
Sandton
12.2025 - 08.2026
- Contacting institutions to verify qualifications for pre-employment on behalf of employers
- Checking if submitted certificates are not fraudulent
- Following up with institution on archived records
Biometric Administrator
Managed Integrity Evaluations
Johannesburg
02.2017 - 10.2024
- Running criminal checks on candidates who are looking for employment, using SAPS 91A forms and a fingerprint reader.
- Sending criminal reports to employees.
- Explaining criminal outcomes to clients.
- Explaining expungement process to the client.
- Selling MSO fingerprint reader.
- Managing stock, ordering new stock, and maintaining availability of stock.
- Arranging repairs for faulty devices.
- Performing follow-ups on clients' requests to avoid being out of SLA.
- Monthly stocktaking.
- Ensuring stock is always safe, and the storeroom is locked at all times.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Telesales Agent
Bridge Loans
Pretoria
02.2008 - 01.2017
- Assisted in the creation of telesales scripts that effectively communicate product value.
- Maintained detailed records of customer interactions, preferences, and feedback for future reference.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
- Proactively cold-called leads to establish new relationships, promote services and increase sales.
- Conducted outbound calls to potential clients, promoting products and securing sales leads.
- Implemented feedback received from supervisors and peers to improve sales performance.
- Followed up on previous calls to renew interest and potentially close sales.
- Provided extensive knowledge to customers regarding product range, availability and price when requested.
- Recorded details from customer communications on CRM.
Education
Diploma of Higher Education - Office Admin
Academy Of Learning
Pretoria, GP1997
Skills
- Attention to Detail
- Maintaining office records
- Stock procurement
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Certification
- Code B Licence
- Fingerprint reader
Hobbies and interests
- Reading books
- Surfing the internet
- Learning new things every day
- Dancing
References
- Tsholofelo Napo: HR at MIE - email address tnapo@mettus.co.za
- Bridgette Mathole: Team Leader at Bridge loans - bridgettem@bridge.co.za
Accomplishments
- Created and developed critical policies to consistently exceed quality and production targets.
- Recognised by management for delivering stock on stated service level agreement time frame.
- Increased sales by 40% while reducing costs by 20%, leading to +R100 000 net profit.
Timeline
Verifications Consultant
Mettus
12.2025 - 08.2026
Biometric Administrator
Managed Integrity Evaluations
02.2017 - 10.2024
Telesales Agent
Bridge Loans
02.2008 - 01.2017
Diploma of Higher Education - Office Admin
Academy Of Learning