Music
Joy Ngobeza
Telemarketing Agent
157 IKEGENG STREET, GONIWE SECTION, IVORY PARK Ext. 3. THEMBISA,GP
Summary
Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells tangible and intangible products while adapting to new industry trends and changing customer desires. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
8
8
Languages
Work History
Telemarketing Agent
Letsatsi finance and loans
Johannesburg, Sunninghill , South Africa, Gauteng
01.2021 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Generated minimum of 50 new leads each day
- Opened new accounts and documented personal, demographic and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline
Retail Graduate Intern
Kolok
Johannesburg, Omonde , South Africa, Gauteng
10.2019 - 10.2020
- Created visuals and digital presentations.
- Placing Orders for customers via the Microsoft Dynamics AX system
- Supported department members with administrative, research, data capturing, product storing and product merchandising.
- Contributed to research, data analysis within marketing department.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Sales Assistant
Shoprite Holdings, Daspoort Supermarket
Pretoria , South Africa, Gauteng
07.2017 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Referred customers to various services by evaluating needs and providing recommendations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized showroom accessories and restocked shelves through Gap scanning.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
National Diploma - Retail Business Management
Tshwane University of Technology
Pretoria West, Gauteng 02.2015 - 12.2018
GED -
Omni HR Consulting
Pretoria, Central Gauteng 05.2017 - 07.2017
High School Diploma -
Masana Secondary
Bushbuckridge, Mpumalanga 01.2010 - 11.2014
Skills
Scripted calls
Outbound and inbound calls
Cold Calling
Fluency in English
B2B sales
Google Analytics
Google My Business
Facebook expertise
Google Ads
Googling
Planogram design
Price tagging and shelf labeling
Product inventory counts/Stock taking
Microsoft 365
Certification
Google Analytics Individual Certificate
Interests
Digital advertising
Blogging
Additional Information
Reference
Name Themba Mtungwa
Position Senior External Rep
Contact details 0714706202/0112480416
Name Sharifa Benjamin
Position Return Manager
Contact Details 0825354358/0112480442
Name Bonisile Nkosi
Position Non-food Controller
Contact Details 0764872815
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Faith is taking the first step even when you don't see the whole staircase.”
DR. Martin Luther King JR.
Timeline
Google Mybusiness
07-2021
Telemarketing Agent
Letsatsi finance and loans
01.2021 - Current
Retail Graduate Intern
Kolok
10.2019 - 10.2020
Sales Assistant
Shoprite Holdings, Daspoort Supermarket
07.2017 - 10.2019
GED -
Omni HR Consulting
05.2017 - 07.2017
National Diploma - Retail Business Management
Tshwane University of Technology
02.2015 - 12.2018
High School Diploma -
Masana Secondary
01.2010 - 11.2014