JOWEEN Lottering
Stellenbosch
Summary
Detail-oriented professional with strong organisational and communication skills. Delivers effective administrative support, maintaining accurate records and managing customer enquiries with a focus on clarity. Thrives under pressure while ensuring accountability and structure in all tasks. Proficient in Microsoft Office Suite, contributing to efficient operations and client satisfaction.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Booking Consultant
Ezi Bookings
Stellenbosch
04.2011 - Current
- Maintain booking system and assist clients with reservations at South African National Parks.
- Provided client service by addressing inquiries and resolving issues promptly.
- Managed client relations to minimise complaints and followed up on enquiries to ensure satisfaction.
- Demonstrated respect and friendliness while assisting clients.
- Manage telephonic, written and electronic email correspondence efficiently.
- Assisting walk in clients with payments and doing daily cash-ups.
- Capture and keep record of all data and client bookings for monitoring and evolution purpose.
- Ensure confidentiality and efficient management of client records.
- Performed all administrative duties associated with supervision.
- Supported management by providing input on statistical and reporting data from systems.
Retail Sales Associate
Foschini
Stellenbosch
01.2006 - 03.2011
- Displayed outstanding personal presentation and customer service in customer facing role.
- Resolved customer queries through active listening and problem-solving, enhancing customer experience and satisfaction.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Processed new orders and refunds according to company standards, meeting customer needs and building loyalty.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Adapted work schedule to assist customers at various locations throughout the store.
- Utilised downtime to clean store floor, rearrange product displays, and restock shelves, maintaining a welcoming shopping environment.
- Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets.
Education
High School diploma -
Kylemore High School
Kylemore, Stellenbosch01-2004
Skills
- Booking system management
- Reservation coordination
- Client management
- Excellent Customer Service
- Customer service
- Call centre
- Sales strategies
- Cash handling
- MS Office
- MS Excel
- Administration
- Administrative support
- Front desk management
- Problem resolution
- Decisive under pressure
- Team management
- Client engagement
- Verbal and written communication
Reference:
Jacques, Hanekom, Manager, 086 111 4845, Ezibookings
Languages
Afrikaans
Proficient
C2
English
Advanced
C1
Timeline
Booking Consultant
Ezi Bookings
04.2011 - Current
Retail Sales Associate
Foschini
01.2006 - 03.2011
High School diploma -
Kylemore High School