Jowaine Charles

• Compiled annual business plans, strategic frameworks, reports, and presentations for the business.
• Facilitated the development and implementation of brand and marketing campaigns, business plans, and product launches.
• Worked collaboratively with cross-functional teams to develop marketing strategies and tactics.
• Simplified departmental working structures and administrative systems.
• Coordinated budget administration and resource management.
• Developed and maintained relationships with key internal and external stakeholders and vendors.
• Conducted multiple projects and strategic initiatives simultaneously.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Gained extensive knowledge in data entry, analysis, and reporting.

• Developed and implemented customer service systems, processes, and procedures to improve team efficacy and productivity.
• Implemented daily sales administrative processes and reporting trackers.
• Conducted outbound and inbound customer service calls.
• Documented and detailed calls and complaints using the call center's CRM database
• Maintained customer master databases on SAP and Salesforce applications.
• Facilitated cross-collaboration across departments in the business.
• Implemented and developed customer service training processes.

• Conducted outbound and inbound customer service calls.
• Documented and detailed calls and complaints using the call center's CRM database.
• Maintained customer master databases on SAP and Salesforce applications.
• Operated and maintained the company's main switchboard.