Jovanna Hoffeldt

• Built exceptional customer satisfaction by delivering friendly service.
• Cold called customers to build lead database.
• Coordinated sales efforts with marketing teams to increase profits.
• Coordinated with suppliers and customers to manage timely, accurate order shipments.
• Resolved order and customs concerns swiftly through effective communication and negotiation.
• Conducted regular audits of logistics processes, identifying areas for improvement and implementing corrective actions.
• Trained new staff members in logistics software and best practices, enhancing team productivity and knowledge.
• Collaborated with sales and marketing teams to align logistics strategies with customer expectations and business goals.

REGIONAL SALES MANAGER

January 2014 - July 2019 - GTD EXPRESS - Gauteng

• Managing Sales Team
• Set sales targets for team members
• Monitor performance
• Recruit, train, and mentor new sales staff
• Hold regular team meetings
• Achieving sales targets
• Ensure the region meets company goals
• Meet with key clients and customers
• Reports and administration

Operations

January 2010 - January 2014 - HOT XPRESS

* Planning loads and routes

* Coordinating Drivers

* Tracking Deliveries

* Managing Paperwork

* Customer Communication

* Vehicle and Load Management

* Problem Solving