Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Interests
Timeline
Generic
Jovan Andjelopolj

Jovan Andjelopolj

Agile Project Manager
Johannesburg

Summary

I’m a Project Manager with Prince2 Agile certification, and have over 10 years’ experience in IT project operations, IT infrastructure & CRM analysis across various industries from online to NGOs. I have experience in delivering Salesforce projects in the Agile project management Scrum methodology. My responsibilities included operations, administration, IT support and customer service satisfaction. Most recently at PwC South Africa, My role was Agile Project Manager in the Technology Advisory Practice. I delivered and supported projects, supported engagement managers, managed client billing, and ensured governance processes were adhered to. Prior to this I worked in London for 10 years in various roles for companies including Google UK, Accenture UK, CBRE and South Thames College.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Versatile Agile Project Manager with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

16
16
years of professional experience
10
10
Certifications
4
4
Languages

Work History

Project Coordinator

Google UK
London
03.2006 - 04.2006
  • Vertical Marketing Events Management Project “Zeitgeist” (budget est. US$ 7 million).
  • Coordinated Google’s contact with clients and management for Zeitgeist 2006 global presentation on the general, intellectual, moral, and cultural climate.
  • Working with and reporting directly to the Vertical Markets Director.
  • Communicated with senior clients from Top 100 companies.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Sent newsletters and bulletins using MailChimp and dotmailer.
  • Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
  • Arranged travel and accommodation for team members and project partners.
  • Reported regularly to managers on project budget, progress and technical problems.

Project Manager

Tech Guru
Johannesburg
06.2020 - Current
  • I offer IT technical services providing my clients with solutions tailored to their specific needs, whilst providing support and training as needed.
  • Managing multiple technical projects for clients, covering IT support, system training & development, improvements & infrastructure development (est. budget R100,000).
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated material procurement and required services for projects within budget requirements.

Project Manager PMO

Upper Sigma
Remote
01.2022 - 03.2022
  • Manage project delivery of Salesforce projects for clients.
  • Supported PMO and delivery teams across all clients.
  • Worked directly on multiple projects.
  • Successfully managed Salesforce project for one of the worlds largest giving sector organization's, raising over US$850 million. Givergy is a market-leading fundraising technology and consultancy company.
  • Successfully completed project for large global legal firm (budget GBP 100,000).
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared and submitted project invoices for review and approval.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.

Property Agent

Adrienne Hersch Properties
Johannesburg
10.2019 - 09.2020
  • Worked as an agent in rentals & sales, enjoyed learning about the property market.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Cultivated relationships with clients to identify and meet needs and establish trust and rapport.

Senior Associate - Project Manager, Governance

PwC
Johannesburg
02.2017 - 06.2019
  • Project management using Agile Scrum methodologies.
  • Liaising between client representatives and teams to deliver projects to expectation.
  • Practice administration and governance.
  • Client and contractor billing management.
  • Team utilisation, resourcing and project support.
  • Business analysis and requirement gathering.
  • Ensuring an amazing customer experience.
  • Successfully guided team and delivered large complex project for BCX (Telkom) budget R3 million.
  • Successfully delivered multiple projects for Apple, Cullinan Holdings, and other happy clients.

Customer Information Manager

Champion Food Industry
Johannesburg
05.2014 - 02.2017
  • Managing orders, billing, customer information and relationships Managing export of meat products, documentation and logistics Managing staff and equipment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.

Manager

Narona
Johannesburg
12.2011 - 01.2014
  • Working in the family textile business managing day-to-day business activities and sales, communicating with clients and stakeholders globally.
  • Dealing with enquiries, presenting and selling fabrics to manufacturers of corporate garments.
  • Developed and maintained relationships with customers and suppliers globally through account development.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Duty Manager

The Cooperative Food Retail Group
London
08.2010 - 11.2011
  • Managing food stores, business and system analysis, customer service and satisfaction.
  • Assisted in leakage project to alleviate loss in stores (budget GBP 100,000).
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Technical CRM Support, Project Administrator

Google
London
05.2008 - 04.2009
  • Managing all Google CRM data for EMEA total 1700 user (Salesforce).
  • Assisted globally with Salesforce data queries, guided Power Users on how to handle issues.
  • Report weekly on progress of (GRM) migration projects & data integrity (budget US$1 million).
  • Consult EMEA & NASO teams on user & data issues.
  • Consult on CRM processes, including contract renewal ($1 million cost saving achieved).
  • Support system architecture, support and train new users.
  • Create and maintain migration documents & user guides.
  • Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.

Business Information Project Manager

ROC Recruitment
London
01.2008 - 05.2008
  • Managed company database and reporting, and facilitated staff training.
  • Gathered information on existing methods of data management, mapped out processes; analysed and standardised.
  • Project coordinator, assisted in the building of new company website in line with company image and requirements set out by PR & Marketing department (budget GBP 20,000).
  • Facilitated information requests and researched tender databases for future use.
  • Managed internal recruitment “Pool of Talent”.
  • Presented to management the activity and progress.

PMO Project Coordinator

Lloyds TSB Group for Accenture UK
London
09.2007 - 12.2007
  • Project “Lloyds TSB Group – client facing Group Lending & HSYF Programme PMO” (budget GBP 500,000).
  • Managed company resources, client initiatives and project plans for multiple global teams.
  • Facilitated team logistics (communications, events, deadlines, transport).
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Sent newsletters and bulletins using MailChimp and dotmailer.
  • Assisted with onboarding newly hired staff members and coached on task prioritization. Set up and supported new users, facilities access and IT systems
  • Photocopied, distributed and emailed documents to project managers.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Responded to requests for information on materials to inquiring parties.
  • Arranged travel and accommodation for team members and project partners.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.

Project Coordinator

Accenture UK, Accenture Procurement Solutions
London
08.2007 - 09.2007
  • Project “APS Global Induction Programme” (budget GBP 30,000).
  • Created interactive organisational charts for the Accenture Global Procurement and Procurement Solutions teams, (Project “Spend Analytics”).
  • Spend Management Initiative (SUM).
  • Worked on reports for Emptoris CRM.
  • Created high level spend analytics process maps.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

PMO Coordinator

Accenture UK
London
08.2006 - 07.2007
  • Global Data and Reporting (GDR) (Project “Spend Under Management” – SUM).
  • Spend Management Initiative (SUM).
  • Total annual spend was $4.2billion, project generated 30% savings in first released and team worked to improved this further.
  • The remit was to build a system to capture contracts submitted to Emptoris (CRM) Contract Management tool and calculate the amount of spend per vendor.
  • Created design documentation structuring the SUM tool for the developer to build a working system and drafted a functional design for the CIO.
  • Created initial requirements to build the SUM tool for a production environment and process maps documenting processes (user interaction, tool and team processes).
  • Coordinated workshops, events, presentations, feedback, communications development, and surveys.
  • Developed training documentation, FAQs, SharePoint for user training and feedback via the portal.
  • Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
  • Oversaw quality assurance testing on new installations.
  • Provided personalized end-user training, offering education via in-person and online courses.
  • Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
  • Facilitated workshops to collect project requirements and user feedback.
  • Designed technical upgrade paths, incorporating requested functionality and performance enhancements.

Project Supervisor

Accenture UK, Accenture Procurement Solutions
London
06.2006 - 07.2006
  • Supervised Project “Emptoris Contract Management” (budget GBP 60,000).
  • Global Contract Management, improved contract management systems, saved company money.
  • Centralised vendor contracts worldwide within the Emptoris (CRM) contract repository.
  • Dealt with contracts of all languages and created a process for translating foreign language contracts and capturing relevant information.
  • Created a user manual and process maps of how to use the Emptoris contract capturing tool.
  • Developed and deepened relationships with key stakeholders.
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Kept senior management well-informed by preparing and presenting project status reports.

Senior Portfolio Administrator

CB Richard Ellis
London
03.2005 - 02.2006
  • Managed client property portfolios and communicated to clients and staff at all levels about related issues.
  • Implemented and maintained operation of databases and reporting structures, including coordinating lease administration and global lease audits.
  • Organised projects and managed client expectations.
  • Created client data structures and presented to clients’ managed portfolio structures, and generated new business pitches.
  • Liaised with staff and clients worldwide to keep projects on target.
  • Focused on Europe, Middle East and Africa (EMEA), whilst playing a key role with Asia, the Pacific and the Americas.
  • Facilitated portfolio performance review and implemented new strategies.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.

Volunteer

SPCA
Johannesburg
01.2023 - Current
  • Project Manager/Product Owner of Salesforce non-profit organization implementation. Guiding team on best practice and maintaining project artifacts and presenting project status to stakeholders (budget R400,000).
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assist with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.

Education

Standard 8 - Junior High Education

St. John’s College
Johannesburg, South Africa

9 & 10 - undefined

St. Andrew’s College

Skills

CRM systems (Salesforce, Emptoris & Google Relationship Management)undefined

Certification

Prince2 Agile Foundation Certification (GR659015185JA), 18 May 2021

Additional Information

  • PwC: Managed BCX/Telkom Salesforce implementation project valued at R3.5m, completed on time and on budget. The largest monetary project at the time. Google UK: Managed Salesforce CRM systems for Google EMEA (1700 users). Google UK: Helped to reduce expenditure by US$1m by consolidating CRM user license agreements. Google UK: Migrated 700 users across EMEA onto in-house CRM system. Accenture UK: Developed training and job aids and delivered training to 600 global users of the SUM Tool. CBRE UK: Managed 20 largest client property portfolios (portal setup, database administration, global lease auditing and abstraction). Ericsson South Africa: Managed and coordinated the remote sites setting up ESOE (Standard Office Environment). Improved correspondence management by Centralising Postal and Enrolment procedures for South Thames College. Analysed, piloted and rolled out automation of Student register system for South Thames College

Interests

Healthy Cooking

Health and welbeing

Padel Tennis

Motorcycling

Travel

Timeline

Volunteer

SPCA
01.2023 - Current

Project Manager PMO

Upper Sigma
01.2022 - 03.2022

Project Manager

Tech Guru
06.2020 - Current

Property Agent

Adrienne Hersch Properties
10.2019 - 09.2020

Senior Associate - Project Manager, Governance

PwC
02.2017 - 06.2019

Customer Information Manager

Champion Food Industry
05.2014 - 02.2017

Manager

Narona
12.2011 - 01.2014

Duty Manager

The Cooperative Food Retail Group
08.2010 - 11.2011

Technical CRM Support, Project Administrator

Google
05.2008 - 04.2009

Business Information Project Manager

ROC Recruitment
01.2008 - 05.2008

PMO Project Coordinator

Lloyds TSB Group for Accenture UK
09.2007 - 12.2007

Project Coordinator

Accenture UK, Accenture Procurement Solutions
08.2007 - 09.2007

PMO Coordinator

Accenture UK
08.2006 - 07.2007

Project Supervisor

Accenture UK, Accenture Procurement Solutions
06.2006 - 07.2006

Project Coordinator

Google UK
03.2006 - 04.2006

Senior Portfolio Administrator

CB Richard Ellis
03.2005 - 02.2006

Standard 8 - Junior High Education

St. John’s College

9 & 10 - undefined

St. Andrew’s College

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Jovan AndjelopoljAgile Project Manager