JOSUE LEZOKA
Financial Analyst
Johannesburg
Summary
Analytical and detail-oriented Financial Analyst with a strong foundation in finance, data analysis, and risk management. Proficient in financial modeling, data interpretation, and providing actionable insights for strategic decision-making. Experienced in customer service and sales, with excellent communication skills in French and English. Committed to continuous professional development and delivering high-quality service in the financial sector.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Specialist
OBE Global Corporate Pty Ltd (OBE Glass)
11.2023 - 07.2024
- Ensured high levels of customer satisfaction through effective problem resolution and data-driven insights
- Managed call center operations, handled customer interactions, and resolved requests, demonstrating strong communication skills
- Entered and updated company data in internal systems, ensuring data integrity and accuracy
- Conducted analysis on customer feedback to identify trends and areas for improvement, akin to market analysis in finance
- Key Achievement: Reduced customer complaints by 15% through efficient problem resolution and data-driven service improvements.
Entrepreneur and Sales Manager
Maritime Products
07.2022 - 09.2023
- Directed all aspects of business operations, focusing on financial planning and market analysis
- Established and managed an independent fish sales business, overseeing financial operations and client relationships
- Conducted market analysis to identify sales opportunities and optimize pricing strategies
- Ensured customer satisfaction and maintained strong client relationships, akin to managing stakeholder relations in finance
- Key Achievement: Increased monthly revenue by 25% through strategic sales planning and market analysis.
Data Analyst
ALIMA (The Alliance for International Medical Action)
02.2021 - 11.2022
- Provided critical data analysis and reporting to support public health initiatives
- Collected and analyzed data on chronic diseases, providing critical insights for public health strategies
- Developed data collection protocols ensuring high accuracy and reliability, relevant for financial data accuracy
- Utilized statistical software to analyze and interpret complex datasets, drawing parallels to financial data analysis and forecasting
- Created detailed reports and presentations to communicate findings to stakeholders, similar to financial reporting
- Key Achievement: Improved data collection efficiency by 20%, leading to more reliable health insights and resource allocation.
Education
Degree in Medical Sciences -
Simon Kimbangu University
Kinshasa, DRC 01.2018 - 05.2022
High School Diploma - undefined
Carmen Salles Institute
Kinshasa, DRC 01.2011 - 05.2018
The Complete Financial Analyst Course -
Udemy
Johannesburg, SA 01.2024 - 05.2024
Skills
Financial Analysis
Project Management
Communication
Good communication skills
Customer Service
Complaint resolution
Account Management
Customer Relationship Management (CRM)
Sales expertise
Computer Proficiency
Data Collection
Coursework
- Udemy, Johannesburg, SA, Introduction to Finance, Accounting, Modeling, and Valuation, 2024
- Udemy, Johannesburg, SA, The Actuarial Science Collection, 2024
- Udemy, Johannesburg, SA, Certified Risk Management FMEA ISO 31000 Expert Accredited, 2024
- Udemy, Johannesburg, SA, ISO 37301:2021 Compliance Management, 2024
- Udemy, Johannesburg, SA, B2B Skills: LinkedIn Lead Generation, Cold Email Sales, 2024
- Udemy, Johannesburg, SA, Sales Training: Practical Sales Techniques, 2024
- Udemy, Johannesburg, SA, Customer Service, Customer Support, Customer Experience, 2024
- Udemy, Johannesburg, SA, Email Marketing, 2024
- Udemy, Johannesburg, SA, Digital Marketing, 2024
- ABC International School, English Language, 2024
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Key Achievements
- Efficiency Improvement: Improved data collection efficiency by 20% at ALIMA, leading to more reliable health insights and resource allocation.
- Customer Satisfaction: Reduced customer complaints by 15% at OBE Global Corporate through efficient problem resolution and data-driven service improvements.
- Revenue Growth: Increased monthly revenue by 25% at Maritime Products through strategic sales planning and market analysis.
- Data Accuracy: Developed data collection protocols ensuring high accuracy and reliability at ALIMA, applicable to financial data accuracy.
- Sales Targeting: Identified new potential customers and increased sales through effective analysis and customer targeting at OBE Global Corporate.
References
- Olivier Obe, Founder and Sales Director, OBE Global Corporate (Pty) Ltd. Phone: +27-67-025-6843
Email: olivierolomu@gmail.com
- Serge Moke, Customer Support Specialist, Veriforce. Phone: +27-65-818-0357
Email: josephmoke839@gmail.com
Timeline
The Complete Financial Analyst Course -
Udemy
01.2024 - 05.2024
Customer Service Specialist
OBE Global Corporate Pty Ltd (OBE Glass)
11.2023 - 07.2024
Entrepreneur and Sales Manager
Maritime Products
07.2022 - 09.2023
Data Analyst
ALIMA (The Alliance for International Medical Action)
02.2021 - 11.2022
Degree in Medical Sciences -
Simon Kimbangu University
01.2018 - 05.2022
High School Diploma - undefined
Carmen Salles Institute
01.2011 - 05.2018
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