Josphinah Mlangeni
Project Coordinator
Johannesburg,Guateng
Summary
Adept optimizing project outcomes and enhancing service delivery , I Leveraged strategic Planning and Multicultural sensitivity at O Time Telecommunication to foster Stakeholder Collaboration and team Harmony skilled in MS Office suite and interpersonal communication ,I Significantly Improved decision-making processes and project monitoring , Demonstrating a commitment to excellence and continuous improvement .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Coordinator
On Time Telecommunication (PTY) LTD
Johannesburg, Gauteng
12.2021 - Current
- Monitoring the daily progress of projects.Optimized resource allocation for project success through strategic planning and budget management.
- Facilitated regular status meetings to update relevant parties on project progress and address any concerns or bottlenecks promptly.
- Resolved conflicts among team members diplomatically, fostering a harmonious work environment conducive to productivity.
- Developed strong working relationships with stakeholders, fostering a collaborative atmosphere for project advancement.
- Dispatching Teams to Field (Site) To investigate the power Failure/Battery, Audit/Infra-Investigation.
- Monitor Network Elements and Services.
- Ensure all tickets that are open are Closed properly.
- Sending Hourly Report from 09:00am to Customer MTN until 19:00pm.
Service Delivery Management
Workforce Staffing Services
Johannesburg, Gauteng
11.2020 - 11.2021
- Mentored junior team members, providing guidance on best practices in
service delivery management. - Incorporated best practices in service delivery management into daily routines, resulting in better decision making.
- Implemented best practices in service delivery management, driving continuous improvement across the organization.
- Mentored junior associates in best practices for effective service delivery management.
- Incident management during a high outage & trouble ticket handling End to End including follow up till resolution.
- Handling and escalating all queries .
- Monitoring 24h/7days the Wireless Networks, using fault management
systems and specific NMS's and performing initial analysis to identify
the issues.
Education
Technical Matric - Sciences Stream
Hlonipha Secondary School
12.2010
N6 Electrical Engineering - Engineering
Tshwane North TVET College
09.2016
Skills
- Work Breakdown Structure
- Customer Relationship Management
- Interpersonal communication
- MS Office Suite
- Multicultural Sensitivity
- Time management
- Multitasking
- Cost Estimation
Certification
- 5G Basics Certificate, 12/31/22, Huawei Technologies
- Completed the Training programme for FME Radio/TX and Site Maintenance Basics Training and Internship programme
References
- Gugulethu Ndaba, Workforce staffing HR, 0749256254, 11/01/21 - 10/31/23
- Elmarie Heystek, On Time Telecommunication HR, 0738409899, 11/01/23
- Precious Kokela, On Time Telecommunication Team Lead, 0797753951
Timeline
Project Coordinator
On Time Telecommunication (PTY) LTD
12.2021 - Current
Service Delivery Management
Workforce Staffing Services
11.2020 - 11.2021
Technical Matric - Sciences Stream
Hlonipha Secondary School
N6 Electrical Engineering - Engineering
Tshwane North TVET College
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