Summary
Overview
Work History
Education
Skills
Availability
Coursework
Evaluation
Detailedcareeroverview
Residentialarea
Driverlicense
Transport
Computerliteracy
Personal Information
References
Timeline
Hi, I’m

Josina Sidina

Administrator
Cape Town ,Western Province
Josina Sidina

Summary

Reliable business professional with experience in administration, receptionist and customer service. Proven track record of successfully being one of the most needed employee in business. My work speaks for itself and I am not afraid to ask for help, if needs be.

Overview

13
years of professional experience

Work History

PSG Konsult Group
Cape Town

Administrator/Recruitment Consultant
03.2022 - 11.2023

Job overview

  • I was responsible for partnering with key stakeholder to provide a comprehensive inhouse recruitment service
  • Source, attract and place quality talent through managing the end-to-end recruitment process including: Advertise on company website, job portals, social media etc
  • Telephonic screening and shortlisting. Get all candidates information on the system and file all necessary documents.
  • I did bookings for our line manager and organise meetings, handle her diary and check availability also have access to boardrooms.
  • Everything I do it gets updated on the system. For candidates I would conduct a background check.
  • Extend offer
  • Provide feedback
  • Career guidance
  • Report on all recruitment related activities.

SD Recruitment
Cape Town

Recruiter Consultant
02.2019 - 01.2020

Job overview

  • DOH TENDER: SD recruitment has been rewarded by HOD tender, so we had to recruit strictly PN, EN and ENA
  • Register them and add on DITTO and NIMS database
  • Nominate names on NIMS for hospitals to select/choose
  • Visit sites (hospitals, community)
  • Do a recruitment drive to inform people about the new tender we have
  • Grand West Intake: Bulk sms recruiter for Grand West
  • Receive CV's from different candidates, call them to check if they still on the market
  • I would invite candidates to our offices for an induction/interview and give them assessments to test their skills and ability
  • Do screening, fingerprint etc
  • Selection of a good candidate for that specific position by checking test results, experience and qualification
  • Do a reference check
  • Distell Employee: Do a search on available candidates
  • Invite them for an induction at Distell to proceed with placing them in different departments
  • Place them on those specific positions.

Metropolitan
Cape Town

Customer Service Representative
01.2020 - 02.2022

Job overview

  • Assist customers with complaints and questions. Give out information about product and services, taking orders if needs be and process returns.
  • Always maintain a positive empathetic and professional attitude towards customers at all times.
  • Respond appropriately and promptly to customers inquiries, we would communicate with customers through various channels.
  • Acknowledge the problem and have good listening and communication skills.
  • Have full knowledge of the company and what is being asked by the customers.

Bateleur Capital

Personal Assistant
11.2017 - 05.2018

Job overview

  • Managing the front office and switchboard
  • Capturing data on the system
  • Setting up boardroom meetings
  • Handling petty cash
  • All administration required by the team
  • Ordering stationary and buying groceries
  • Keeping all areas stocked up
  • Organising lunches, parking bays etc
  • PA duties, typing, binding, document management etc.

Sea Harvest

Receptionist/Admin Assistant
06.2013 - 12.2016

Job overview

  • Filing, liaising with clients telephonically and processing necessary documents, such as dealing with receipts and allocation of payments
  • Worked effectively as part of a team with the Sales and Marketing Director
  • Capturing accurate information for their factory shop for stock orders or exporting goods, administer products, files and handle client's applications/filing
  • Check every product's expiry date is still relevant
  • Maintain all documents and products including in the export department, accuracy is key.

Shell Head Office
Cape Town

Customer Services Consultant
02.2011 - 05.2013

Job overview

  • Dealing with general customers from Canada
  • Customer queries and complaints
  • Placing orders for Shell's big clients like Bluewave Energy
  • Confirming delivery and status of the account
  • Disputing accounts if money was not paid out to retailer or order not received
  • Persuaded management to change their training strategy to take into account new theories on customer services
  • Assisted the management staff in the update of the training strategy, including taking a hands-on approach in the training of new staff members
  • Systems worked on was CRM, GSAP and R3 - trained new staff on these system.

Education

Premier College

Matriculated

University Overview

  • Subjects: English, Xhosa, Business Economics, Business Studies, Travel and Tourism, Computer Studies.
  • Period: 2004

Cape Peninsula University of Technology
Cape Town

Diploma In Public Administration(studying) from Public Administration

University Overview

  • Subjects: Decision Making, Office Management, Service Delivery, Communication, Computer and Law
  • Period: 2005 - 2007

Skills

Performance improvement

Availability

Availability
Immediately

Coursework

Coursework
2008, Kwezi Community Centre, Certificate in Computer Literacy

Evaluation

Evaluation
Matric, BCom General, Administrator, Receptionist, PA and Secretarial experience., Customer Service experience., Josina is a smart, vibrant and motivated people's person who copes well under pressure. She is a fast learner and a self-starter who adapts easily., Negotiable on salary

Detailedcareeroverview

Detailedcareeroverview
  • PSG Konsult Group, ..., HR Administrator / Recruitment Consultant, I was responsible for partnering with key stakeholder to provide a comprehensive inhouse recruitment service. Source, attract and place quality talent through managing the end-to-end recruitment process including: Advertise on company website, job portals, social media etc. Telephonic screening and shortlisting. Interview candidates and give them assessments. Conduct background check. Extend offer. Provide feedback. Career guidance. Report on all recruitment related activities
  • SD Recruitment, January 2020 - October 2021, Recruiter Consultant, DOH TENDER: SD recruitment has been rewarded by HOD tender, so we had to recruit strictly PN, EN and ENA. Register them and add on DITTO and NIMS database. Nominate names on NIMS for hospitals to select/choose. Visit sites (hospitals, community). Do a recruitment drive to inform people about the new tender we have. Grand West Intake. Bulk sms recruiter for Grand West. Receive CV's from different candidates, call them to check if they still on the market. I would invite candidates to our offices for an induction/interview and give them assessments to test their skills and ability. Do screening, fingerprint etc. Selection of a good candidate for that specific position by checking test results, experience and qualification. Do a reference check. Distell Employee. Do a search on available candidates. Invite them for an induction at Distell to proceed with placing them in different departments. Place them on those specific positions.
  • IECAS, May 2018 - August 2019, Subject Management Leader, Retrenched, IECAS is a cosmetic research company in the WC that offers the public the opportunity to test products, such as moisturisers, sunscreens, foundations etc. Assists with recruiting consumer study and do admissions/packaging of products. Main duties are as follows: Capture new subjects to the database. Process the payments and making sure consumers are getting paid. Creating a folder on excel 'study schedule' where every staff member will see who is studying on that specific day. Updating the recruitment folder on a weekly basis and assist with admissions if they have a study. Doing a bulk SMS every morning to remind subjects of their study and send a reminder to the Doctor on duty. Handling office tasks such as filing, generating reports and setting up meetings. Re-ordering supplies. Providing real-time scheduling support by booking appointments. Making travel arrangements such as booking flights, cars and making hotel reservations. Screening phone calls and routing callers to the appropriate department. Maintain polite and professional communication via phone, email and mail. Assessing consumer's needs ahead of time in order to ensure a seamless and positive experience.
  • Bateleur Capital, Nov 2017 - May 2018, Personal Assistant, Temp Assignment through O'Brien Recruitment, Managing the front office and switchboard. Capturing data on the system. Setting up boardroom meetings. Handling petty cash. All administration required by the team. Ordering stationary and buying groceries. Keeping all areas stocked up. Organising lunches, parking bays etc. PA duties, typing, binding, document management etc.
  • Sea Harvest, June 2013 - December 2016, Receptionist/Admin Assistant, Resigned to relocate to JHB, but those plans unfortunately fell through, Filing, liaising with clients telephonically and processing necessary documents, such as dealing with receipts and allocation of payments. Worked effectively as part of a team with the Sales and Marketing Director. Capturing accurate information for their factory shop for stock orders or exporting goods, administer products, files and handle client's applications/filing. Check every product's expiry date is still relevant. Maintain all documents and products including in the export department, accuracy is key.
  • Road Accident Fund, August 2012 - February 2013, Claims Intern, Contract came to an end, Audit outstanding claims. Data capturing of claims, data extraction and updating by using MS Excel. Validate and verify the information on MVA Claim files. Administer and maintain effective and efficient movement of records. Uphold the confidentiality of information and records of whether the claim was approved or not.
  • Shell Head Office, February 2011 - June 2012, Customer Services Consultant, Contract came to an end, Dealing with general customers from Canada. Customer queries and complaints. Placing orders for Shell's big clients like Bluewave Energy. Confirming delivery and status of the account. Disputing accounts if money was not paid out to retailer or order not received. Persuaded management to change their training strategy to take into account new theories on customer services. Assisted the management staff in the update of the training strategy, including taking a hands-on approach in the training of new staff members. Systems worked on was CRM, GSAP and R3 - trained new staff on these systems.
  • Provincial Government of Western Cape, September 2009 - July 2011, Receptionist / Secretary for Minister of Finance, Economic Development and Tourism, Contract Ended, Receptionist / Secretary (Minister of Finance, Economic Development and Tourism). Correspondence Management. Processing claims for the Minister. Delivering and distributing messages. Receiving and logging documents. Receiving and announcing guests. Office Maintenance. Completing the Administration process for the Procurement of stationery, equipment, appliances, computers and Travel Arrangements. Assistant to PA - (Minister of Finance, Economic Development and Tourism). Arrange Meetings and catering. Send invites and attend functions. Managing events and minutes of meetings. Diary management.

Residentialarea

Residentialarea
Gugulethu, Section 4, Ny99, No.90, 841215

Driverlicense

Driverlicense
True, 08

Transport

Transport
Own Vehicle

Computerliteracy

Computerliteracy
MS Word, MS Excel, MS PowerPoint, Ms Access, Internet, Email, Pastel, CRM, GSAP and R3

Personal Information

Personal Information
ID Number: 8412150245

References

References
  • Sesethu Gobelo, PSG Konsult Group, L&D Recruitment Manager, (021)9171800/072 899 9518
  • Fabian Isaacs, IECAS, Quality Manager, (021)447 4366/083 454 4447
  • Cetou Badiata, Shell Head Office, Quality Assessor, (021)408 5437/079 334 9056
  • Marius Van Schalkwyk, Unknown, Senior Finalisation Officer, (021)408 3670
  • Rethabile Ntengento, SD Recruitment, Senior Recruiter, 0749268449
  • Candice Links, SD Recruitment, Recruiter Admin, 021 948 3451/072 357 1859

Timeline

Administrator/Recruitment Consultant
PSG Konsult Group
03.2022 - 11.2023
Customer Service Representative
Metropolitan
01.2020 - 02.2022
Recruiter Consultant
SD Recruitment
02.2019 - 01.2020
Personal Assistant
Bateleur Capital
11.2017 - 05.2018
Receptionist/Admin Assistant
Sea Harvest
06.2013 - 12.2016
Customer Services Consultant
Shell Head Office
02.2011 - 05.2013
Premier College
Matriculated
1 2004
Cape Peninsula University of Technology
Diploma In Public Administration(studying) from Public Administration

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