Summary
Overview
Work History
Education
Skills
Software
Timeline
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Joshua Phiri

Sandton

Summary

Driven professional with proven expertise in housekeeping and customer service, honed at Fournos Bakery and ULUJU CAFE. Excelled in enhancing facility hygiene and guest satisfaction, demonstrating strong work ethic and teamwork. Skilled in chemical handling and effective communication, consistently delivering tailored services to meet client needs and exceed expectations.

Overview

4
4
years of professional experience
1
1
Language

Work History

Cleaner

Fournos Bakery
05.2023 - 05.2024
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Emptied trashcans and transported waste to collection areas.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Restaurant Waiter

ULUJU CAFE
01.2020 - 01.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.

Education

High School Diploma -

ALLEN GLEN
Allen's Nek, South Africa
04.2001 -

Skills

  • Housekeeping
  • Waste Management
  • Quality Assurance
  • Chemical Handling
  • Cleaning and sanitizing
  • Sweeping and Mopping
  • Customer Service
  • Reliability and punctuality
  • Health and Safety Regulations
  • Basic Maintenance Knowledge
  • Hazardous Material Handling
  • Complex Problem-Solving
  • Self Motivation
  • Time Management
  • Time management abilities
  • Teamwork and Collaboration
  • Multitasking
  • Strong Work Ethic
  • Reliability
  • Communication and Interpersonal Skills

Software

MS OFFICE

Timeline

Cleaner

Fournos Bakery
05.2023 - 05.2024

Restaurant Waiter

ULUJU CAFE
01.2020 - 01.2021

High School Diploma -

ALLEN GLEN
04.2001 -

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Joshua Phiri