Hi, I’m
Joshua Mebratu
Senior Sales Manager
Johannesburg
Summary
Dynamic Store Manager with a proven track record at Game4u Eastgate, excelling in customer service management and strategic planning. Enhanced profitability through efficient inventory management and employee training, fostering a motivated team. Recognized for creating a welcoming environment that drives repeat business and elevates customer satisfaction.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
years of professional experience
Work History
Game4u Eastgate
Store Manager
07.2023 - 07.2025
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Queen of Sheba
Bar Manager
01.2023 - 07.2023
Job overview
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
TAM Gaming Inc
Sales Director, Business Development
04.2018 - 06.2022
Job overview
- Optimized pricing strategies through competitive analysis, resulting in increased profitability without sacrificing market share.
- Streamlined internal processes to boost efficiency, leading to increased productivity within the sales team.
- Built an extensive pipeline of potential deals by actively seeking out new business opportunities and engaging in proactive outreach efforts.
- Expanded customer base by targeting new markets, industries, and regions for potential growth opportunities.
Sandrigham High School
Basketball Coach
01.2016 - 10.2018
Job overview
- Enhanced player skills through personalized coaching and feedback.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Monitored athletes during events and practice to quickly identify injuries.
- Managed team logistics, such as scheduling games, coordinating transportation, and overseeing equipment inventory.
Union Tiles
Salesperson
01.2016 - 08.2017
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
Mimi Clothing
Assistant Manager
01.2014 - 07.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
Varsity College WATERSTONE DRIVE, BENMORE ROAD SANDTON 2196
Bachelor Of Information Technology from Information Technology
01.2017
Dominican Convent School64 Boom St, Jeppestown, Johannesburg, 2043
Matric
01.2015
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
POS systems
Customer service
Supply ordering
Goals and performance
Strategic planning
Sales expertise
Retail sales techniques
Systems and software expertise
Marketing and promotions
Shift scheduling
Operations management
Cash management
Store displays
Inventory management
Store opening and closing
Inventory control
Multitasking and organization
Staff supervision
Documentation and reporting
Customer response
Competitor monitoring
Training and mentoring
Outstanding communication skills
Team leadership and coaching
Retail merchandise quality standards
Sales strategies
Bank and safe deposits
Product merchandising
Database management
Maximizing profitability
Strategic thinker
Sales promotions
Delegating work
Operations oversight
Sales coaching
Pricing strategies
Timeline
Store Manager
Game4u Eastgate
07.2023 - 07.2025
Bar Manager
Queen of Sheba
01.2023 - 07.2023
Sales Director, Business Development
TAM Gaming Inc
04.2018 - 06.2022
Basketball Coach
Sandrigham High School
01.2016 - 10.2018
Salesperson
Union Tiles
01.2016 - 08.2017
Assistant Manager
Mimi Clothing
01.2014 - 07.2017
Varsity College
Bachelor Of Information Technology from Information Technology
Dominican Convent School
Matric