Joshua Jacobs
Human Resources
Cape Town
Summary
Joshua, is a dedicated HR professional with a BCom in Human Resource Management, boasts over 5 years of hands-on experience, specializing in IT recruitment. His dynamic journey reflects a blend of academic excellence and practical expertise, positioning him as a trusted navigator in talent acquisition. Joshua's keen understanding of IT recruitment intricacies and strategic approach sets him apart, showcasing his ability to secure top-tier talent for cutting-edge organizations. With an unwavering commitment to bridging technology and human potential.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Recruiter
PeopleSolved Recruitment
01.2023 - Current
- Responsible for screening and recruiting employees, scheduling and payroll, employee wellness and development.
- Booking Interviews for clients
- Booking IT assessments with candidates
- Daily report to the Director
- CV searching
- Updating candidate CV’s and remuneration forms
- Maintain a filing system
- Confirm interviews for clients
- Liaising with candidates in terms of offers and contracts of employment
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Leveraged LinkedIn Recruiter tool effectively, broadening network connections and identifying passive candidates.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with writing job postings and job descriptions for boards.
Human Resource Officer
ABM Plumbing and Electrical
02.2018 - 12.2022
- Responsible for screening and recruiting employees, scheduling and payroll, employee wellness and development.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
Manager, Liaison, Ticket Sales, Access Control
Howler Events Company
01.2017 - 01.2024
- Manage and supervise cashiers at events.
- Responsible for the implementation and management of
existing organizational structures and serving as a
coordinator with the operations team. - Leading and managing staff in a team to ensure
customer satisfaction and service delivery. - Training staff, and maintaining devices and equipment to
maximise productivity. - Analysing data then Creating and maintaining detailed
reports. - Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Deputy Presiding Officer at Ottery Fire Station
Independent Electoral Commission (IEC)
10.2022 - 10.2022
- Went for training on the 18th and 19th of October
- My role included assisting the Presiding Officer with his duties
- I was responsible for handling all queries and problems at the voting station and dealing with the MEC7 cases.
- Oversaw daily shift activities, delegating tasks to deputies and ensuring completion within designated timeframes.
Barman
Ground Bar
01.2019 - 01.2020
- Served drinks and cashiered
English Teacher
Nakornipingaphibalkit School
- Taught English to grade 11’s and structured lessons plans.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
English Teacher & English Club Leader
Mawthayom Writchaphum Secondary School
06.2017 - 10.2017
- Taught English to grades 1-6 and structured lessons plans.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
English Camp Instructor
Prankrataipattiyiakon School
05.2017 - 05.2017
- Taught Corporate English for Nurses.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Utilized authentic materials such as news articles, songs, movies, and podcasts to expose students to real-world examples of spoken English.
- Promoted cultural exchange within the classroom by sharing experiences from various countries and cultures as part of lesson content.
- Enhanced language learning by incorporating engaging activities and multimedia resources into lessons.
- Increased student fluency in English by designing interactive speaking exercises focused on practical everyday situations.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
Sales assistant and front desk receptionist
ABM Plumbing and Electrical
01.2014 - 04.2017
- Responsible for customer service, placing orders, stocktaking, customer and supplier liaison
- Boosted store revenue through upselling and cross-selling techniques.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
Education
Bachelor of Commerce in Human Resource Management -
MANCOSA Cape Town
01.2019 - 05.2021
TEFL Certificate - undefined
Entrust Thailand
01.2017 - 05.2017
National Senior Certificate (NSC) -
Groote Schuur High School
01.2016 - 05.2016
Skills
Salesforce
undefinedEthnicity
Coloured
Own Car
True
Parttime And Personal Development Employment
- TEACHING EXPERIENCE- THAILAND, English Teacher & English Club Leader, 2017-07-01, 2017-08-31, Taught English to grades 1-6 and structured lessons plans
- Nakornipingaphibalkit School, English Teacher, 2017-06-01, 2017-06-30, Taught English to grade 11’s and structured lessons plans
- Prankrataipattiyiakon School, English Camp Instructor, 2017-05-01, 2017-05-31, Taught Corporate English for Nurses
- Ground Bar, Barman, 2019-01-01, 2020-12-31, Served drinks and cashiered, Marcelino, 084 234 4000
- Independent Electoral Commission (IEC), Deputy Presiding Officer at Ottery Fire Station, 2021-11-01, 2021-11-01, Went for training on the 18th and 19th of October. My role included assisting the Presiding Officer with his duties. I was responsible for handling all queries and problems at the voting station and dealing with the MEC7 cases, Noel Da Silva, 081 435 3358
- Howler Events Company, Manager, liaison, ticket sales, access control & cashier, 2017-01-01, 2024-12-31, Manage and supervise cashiers at events, Natalie De Waal, 076 686 6778
Personal Information
- Date of Birth: 12/15/98
- Gender: Male
- Nationality: South African
- Driving License: True
Extracurricular Activities
First Team Rugby, Grooteschuur High School, 2014-01-01, 2016-12-31, four times weekly, Saturdays First Team Cricket, Grooteschuur High School, 2014-01-01, 2016-12-31, twice weekly, Saturdays
Timeline
Recruiter
PeopleSolved Recruitment
01.2023 - Current
Deputy Presiding Officer at Ottery Fire Station
Independent Electoral Commission (IEC)
10.2022 - 10.2022
Barman
Ground Bar
01.2019 - 01.2020
Bachelor of Commerce in Human Resource Management -
MANCOSA Cape Town
01.2019 - 05.2021
Human Resource Officer
ABM Plumbing and Electrical
02.2018 - 12.2022
English Teacher & English Club Leader
Mawthayom Writchaphum Secondary School
06.2017 - 10.2017
English Camp Instructor
Prankrataipattiyiakon School
05.2017 - 05.2017
Manager, Liaison, Ticket Sales, Access Control
Howler Events Company
01.2017 - 01.2024
TEFL Certificate - undefined
Entrust Thailand
01.2017 - 05.2017
National Senior Certificate (NSC) -
Groote Schuur High School
01.2016 - 05.2016
Sales assistant and front desk receptionist
ABM Plumbing and Electrical
01.2014 - 04.2017
English Teacher
Nakornipingaphibalkit School
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