Joshua Chetty
Financial Service Representative
Durban
Summary
Driven by results, adept in risk management and service delivery, I leveraged opportunities at Connect Bps to enhance revenue through cross-selling and maintained high safety standards at Kzn Vip. Demonstrated expertise in cash handling and fostering customer relationships, achieving significant improvements in operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Connect Bps
Durban
07.2022 - Current
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Control Room Operator
Kzn Vip
Durban
12.2021 - 12.2021
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Education
Non - Business Administration And Management
Skills
Sales goals
Cash handling
Account documentation
Service delivery
Loan applications
Risk management
Teller transactions
Loan and grant knowledge
Timeline
Financial Services Representative - Connect Bps
07.2022 - Current
Control Room Operator - Kzn Vip
12.2021 - 12.2021
Boston City College - Non, Business Administration And Management