Joshua Armstrong
Port Elizabeth
Summary
I am a hard-working individual that always gives my all. I am punctual and committed to my responsibilities. I can handle multiple tasks daily. I am a dependable person who is great at time management. I am very open minded and eager to learn new skills.
Overview
10
10
years of professional experience
Work History
Waiter & Barman
Ziggy's Rock & Reggae Bar
Port Elizabeth
10.2021 - Current
- Maintained well-stocked bar area to ensure seamless service during each shift.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Delivered quality food and beverage service to over 100 guests per shift.
- Enhanced customer experience by serving guests with genuine, positive, and enthusiastic attitude.
- Prepared and mixed various drinks to cater to diverse guest preferences. and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Received orders from wait staff and delivered beverages to guests.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Encouraged customer orders through effective upselling and cross-selling techniques.
- Processed cash, credit card and voucher payments using POS terminals.
- Greeted and seated guests to establish prompt, high quality service.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
- Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.
- Inputted orders into POS system quickly and accurately during peak periods.
Insurance Assistant
Tucker Davis Insurance brokers
Port Elizabeth
10.2021 - 02.2023
- Complied with current confidentiality regulations in handling, processing and storing customer information for full compliance.
- Increased customer retention by providing discounted, tailored insurance packages to suit current needs.
- Obtained and communicated information to expedite claims processing between clients, brokers, and underwriters.
- Collaborated with team members to efficiently manage high volumes of claims under tight deadlines.
- Verified policyholder data, including age, contact number, and address to facilitate accurate future communications.
- Inputted accurate, up-to-date client information into risk management systems to identify and mitigate risk.
Sports Coach for Children
St Dominic's Priory School
Port Elizabeth
01.2019 - 01.2021
- Coached the 1st team girls hockey, working out the fitness exercise as well as skills training.
- Coached the Under 15A Boys cricket team.
- Coached the Under 9A Boys Soccer Team.
- Coached the Under 14A Boys Hockey Team.
- Coached the Under 15A Boys Soccer Team.
- I also helped with the Grade 1, 2 and 3's physical education program as well as the pre school children.
- Continuously taught children valuable sporting skills such as teamwork, fair play and sportsmanship.
- Kept sports equipment well maintained through regular inspections, restorations when needed and storing into correct units.
- Coached a wide range of sporting teams within schools, including soccer, hockey and cricket.
- Planned and implemented lesson plans based on curriculum requirements and developments needed.
- Created positive and fun environments to motivate and encourage children to participate in sporting activities.
Retail Sales Assistant
Grumpy Monkey
Port Elizabeth
12.2020 - 12.2020
- Provided helpful, attentive sales support to generate positive customer feedback.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Retail Sales Assistant
Superga
Port Elizabeth
01.2016 - 01.2018
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Organised front-end and window displays, applying merchandising standards to enhance shopping experiences.
Education
National Senior Certificate -
Pearson High School
Port Elizabeth, ECSkills
- Beverage upselling
- Payment processing
- Cocktail garnish expertise
- Memorizing orders
- Mixology proficiency
- Extensive spirits knowledge
- Wine, beer and cocktails expertise
- Physical endurance
- Cocktail mixing
- Friendly customer service
- Marketing and sales experience
- Till balancing
- Cash register operation
- Exceptional time management
- Fruit preparing
- Stocktaking
- Cocktail layering
- Bar deep cleaning
References
Elana Van Der Berg - Superga - 083 578 1661
Charmaine Du Plessis - Grumpy Monkey - 071 674 9939
Craig White - St Dominic's Priory School - 041 396 2800
Anton Pienaar - Tucker Davis Insurance Brokers - 071 121 8586
Jaco Rossouw - Ziggy's Rock & Reggae Bar - 084 585 9883
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Consistently received 100% positive customer feedback.
Languages
English
First Language
Afrikaans
Upper Intermediate
B2
Timeline
Waiter & Barman
Ziggy's Rock & Reggae Bar
10.2021 - Current
Insurance Assistant
Tucker Davis Insurance brokers
10.2021 - 02.2023
Retail Sales Assistant
Grumpy Monkey
12.2020 - 12.2020
Sports Coach for Children
St Dominic's Priory School
01.2019 - 01.2021
Retail Sales Assistant
Superga
01.2016 - 01.2018
National Senior Certificate -
Pearson High School