Summary
Overview
Work History
Education
Skills
References
Accomplishments
Languages
Timeline
Generic
Joshua Armstrong

Joshua Armstrong

Port Elizabeth

Summary

I am a hard-working individual that always gives my all. I am punctual and committed to my responsibilities. I can handle multiple tasks daily. I am a dependable person who is great at time management. I am very open minded and eager to learn new skills.

Overview

10
10
years of professional experience

Work History

Waiter & Barman

Ziggy's Rock & Reggae Bar
Port Elizabeth
10.2021 - Current
  • Maintained well-stocked bar area to ensure seamless service during each shift.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Delivered quality food and beverage service to over 100 guests per shift.
  • Enhanced customer experience by serving guests with genuine, positive, and enthusiastic attitude.
  • Prepared and mixed various drinks to cater to diverse guest preferences. and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
  • Received orders from wait staff and delivered beverages to guests.
  • Creatively presented drinks using various glass styles such as jars and vintage containers.
  • Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
  • Encouraged customer orders through effective upselling and cross-selling techniques.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Greeted and seated guests to establish prompt, high quality service.
  • Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
  • Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.
  • Inputted orders into POS system quickly and accurately during peak periods.

Insurance Assistant

Tucker Davis Insurance brokers
Port Elizabeth
10.2021 - 02.2023
  • Complied with current confidentiality regulations in handling, processing and storing customer information for full compliance.
  • Increased customer retention by providing discounted, tailored insurance packages to suit current needs.
  • Obtained and communicated information to expedite claims processing between clients, brokers, and underwriters.
  • Collaborated with team members to efficiently manage high volumes of claims under tight deadlines.
  • Verified policyholder data, including age, contact number, and address to facilitate accurate future communications.
  • Inputted accurate, up-to-date client information into risk management systems to identify and mitigate risk.

Sports Coach for Children

St Dominic's Priory School
Port Elizabeth
01.2019 - 01.2021
  • Coached the 1st team girls hockey, working out the fitness exercise as well as skills training.
  • Coached the Under 15A Boys cricket team.
  • Coached the Under 9A Boys Soccer Team.
  • Coached the Under 14A Boys Hockey Team.
  • Coached the Under 15A Boys Soccer Team.
  • I also helped with the Grade 1, 2 and 3's physical education program as well as the pre school children.
  • Continuously taught children valuable sporting skills such as teamwork, fair play and sportsmanship.
  • Kept sports equipment well maintained through regular inspections, restorations when needed and storing into correct units.
  • Coached a wide range of sporting teams within schools, including soccer, hockey and cricket.
  • Planned and implemented lesson plans based on curriculum requirements and developments needed.
  • Created positive and fun environments to motivate and encourage children to participate in sporting activities.

Retail Sales Assistant

Grumpy Monkey
Port Elizabeth
12.2020 - 12.2020
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.

Retail Sales Assistant

Superga
Port Elizabeth
01.2016 - 01.2018
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Liaised with customers to determine needs, provide recommendations and upsell services.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Organised front-end and window displays, applying merchandising standards to enhance shopping experiences.

Education

National Senior Certificate -

Pearson High School
Port Elizabeth, EC

Skills

  • Beverage upselling
  • Payment processing
  • Cocktail garnish expertise
  • Memorizing orders
  • Mixology proficiency
  • Extensive spirits knowledge
  • Wine, beer and cocktails expertise
  • Physical endurance
  • Cocktail mixing
  • Friendly customer service
  • Marketing and sales experience
  • Till balancing
  • Cash register operation
  • Exceptional time management
  • Fruit preparing
  • Stocktaking
  • Cocktail layering
  • Bar deep cleaning

References

Elana Van Der Berg - Superga - 083 578 1661

Charmaine Du Plessis - Grumpy Monkey - 071 674 9939

Craig White - St Dominic's Priory School - 041 396 2800

Anton Pienaar - Tucker Davis Insurance Brokers - 071 121 8586

Jaco Rossouw - Ziggy's Rock & Reggae Bar - 084 585 9883

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Consistently received 100% positive customer feedback.

Languages

English
First Language
Afrikaans
Upper Intermediate
B2

Timeline

Waiter & Barman

Ziggy's Rock & Reggae Bar
10.2021 - Current

Insurance Assistant

Tucker Davis Insurance brokers
10.2021 - 02.2023

Retail Sales Assistant

Grumpy Monkey
12.2020 - 12.2020

Sports Coach for Children

St Dominic's Priory School
01.2019 - 01.2021

Retail Sales Assistant

Superga
01.2016 - 01.2018

National Senior Certificate -

Pearson High School
Joshua Armstrong