Joseph Misekabu

Duties and responsibilities (not limited to the list below)

• Training of Meza (runner), Food Specialists, Baristas, Till Operators, Store Managers, General Managers, Regional Managers, and Franchisees
• Update training needs for the region and create development plans to meet the staff skills gaps and needs
• Train new and existing employees to company standards
• Assess staff by using a variety of assessment tools and methods to ensure competency
• Process relevant administrative documents (certificates, assessments, databases, cycle sheets)
• Provide feedback of staff performance and progress during training
• Developing and updating of training materials
• Developing and updating of assessments for both practical and theoretical assessments
• Drawing of training programs and scheduling stock management (ordering, counting and stock rotation)
• Project coordination: liaising with trainers in Johannesburg and Durban to ensure smooth running of the project regarding orders, training programs, and schedules.

• Overseeing and managing multiple locations within a specific region.
• Ensuring the profitability and success of all stores in the region.
• Developing and implementing sales strategies to achieve revenue targets
• Monitoring and analysing key performance indicators (KPIs) for each store
• Providing guidance and support to store managers for operational excellence
• Training and developing store managers and teams for exceptional customer service
• Conducting regular store visits to ensure compliance with standards
• Implementing consistent branding, marketing, and promotional activities
• Managing regional expenses to meet financial targets
• Collaborating with the marketing department for regional marketing initiatives
• Liaising with suppliers to ensure quality products and timely deliveries
• Addressing customer complaints and resolving operational issues promptly
• Staying updated on industry trends and competitors, providing insights to the management team.
• Preparing and presenting reports on regional performance to senior management.
• Fostering a positive work environment within the region
• Collaborating with other regional managers and cross-functional teams for continuous improvement