Josephine N Chisirimunhu
Guest Service Assistant
Capetown
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptable and enterprising Job Title with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Kitchen Manager
StayEasy Hotel
Capetown
10.2023 - Current
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Night Auditor
Stay Easy Hotel
Capetown
11.2022 - Current
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored staff performance and provided feedback and guidance.
- Stored guest valuables in safe and individual boxes for security.
- Coordinated with vendors for repair and maintenance of hotel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Guest Service Agent
Stay Easy Hotel
Capetown
11.2021 - Current
- Collected room deposits, fees, and payments.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Manage online and phone reservations
- Wellcoming the guest
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Maintained consistent positive customer feedback.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
Housekeeping Supervisor
StayEasy Hotel
Capetown
11.2021 - 08.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Maintained required records of work hours, budgets and payrolls.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
Education
Certificate - Hotel And Catering Supervision
ICM
Botswana 12.2007 - 12.2009
O Level’s - Academic
Roosevelt Girls High
Eastle Zimbabwe 01.1994 - 11.1998
Skills
Kitchen equipment operation and maintenance
undefinedCertification
Certified [elderly care], [Paradise old Age home ] - [5 months ]
Timeline
Kitchen Manager
StayEasy Hotel
10.2023 - Current
Fire fighting certificate
02-2023
Night Auditor
Stay Easy Hotel
11.2022 - Current
Guest Service Agent
Stay Easy Hotel
11.2021 - Current
Housekeeping Supervisor
StayEasy Hotel
11.2021 - 08.2022
First Aid certificate
07-2021
AU PAIR certificate
07-2021
Certified [elderly care], [Paradise old Age home ] - [5 months ]
01-2021
Certificate - Hotel And Catering Supervision
ICM
12.2007 - 12.2009
O Level’s - Academic
Roosevelt Girls High
01.1994 - 11.1998
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