JOSEPHINE MMULE SANDERS
191 Whitestinkwood Street, Protea Glen Ext 1
Summary
Results-oriented professional with over 10 years of experience in office administration, team leadership, and customer service. Proven track record in optimizing processes, managing cross-functional teams, and delivering measurable outcomes in high-pressure environments. Proficient in Microsoft Office Suite, Sage, and database management tools. Adept at fostering client relationships, meeting tight deadlines, and driving business growth.
Overview
11
11
years of professional experience
Work History
Site & Office Manager
SunOil SA Pty Ltd
01.2021 - 12.2021
- Directed logistics and delivery operations, optimizing routes for 10+ drivers, ensuring 95% on-time deliveries
- Supervised biodiesel production, dispatch, and office staff, achieving operational efficiency
- Managed stock control for sunflower and palm oil, reducing inventory discrepancies by 20%
- Streamlined customer communications through WhatsApp and email platforms, improving client satisfaction
- Coordinated export and local sales, increasing revenue by 15%
- Implemented health and safety procedures, ensuring compliance with environmental regulations
Business Development Officer
Phelekza Pty Ltd
02.2019 - 09.2019
- Developed marketing strategies that boosted client acquisition by 15%
- Conducted in-depth market research, identifying new opportunities for business growth
- Strengthened customer retention by implementing creative feedback mechanisms
- Collaborated on branding initiatives, enhancing visibility and customer engagement
Account Executive
Tremendis Learning (Pty) Ltd
01.2017 - 12.2018
- Promoted within four months for exceeding sales targets and delivering consistent results
- Managed end-to-end client accounts, leading to increase in revenue
- Delivered client training on job grading systems, fostering strong partnerships
- Organized travel arrangements and presentations for company leadership
Receptionist and Data Capturer
Medical Services Organisation
10.2016 - 12.2016
- Handled inbound calls and inquiries, maintaining a 90% customer satisfaction rate
- Improved operational efficiency through streamlined document management and mail handling
Frontline Customer Care Consultant
Assessment Centre Technologies
03.2016 - 06.2016
- Managed boardroom bookings, reception duties, and mail distribution to maintain smooth office operations.
- Prepared candidate files and captured fingerprints, ensuring accuracy for assessments.
- Supported consultants with research and scheduling, contributing to efficient project execution.
- Maintained meeting rooms and updated attendance registers, fostering a professional work environment.
Recruitment Administrator
Assignments on Contract Pty Ltd
10.2015 - 12.2015
- Coordinated interview processes, including welcoming candidates and preparing comprehensive candidate files.
- Conducted reference and criminal checks using AFIS and telephonic methods, ensuring compliance with hiring standards.
- Sourced qualified candidates via job portals and internal systems (e.g., Sugar, Pnet, Career Junction), reducing recruitment time by 20%.
- Managed candidate data in CRM systems and tagged files for seamless access and retrieval.
- Drafted CVs, loaded job specifications, and handled communication with consultants to align candidates with job requirements.
Field Data Collector
Expanded Public Works Programme
04.2014 - 07.2014
- Collected and analyzed data for EPWP beneficiaries, ensuring accurate reporting of project outcomes
- Liaised with Project Managers, Community Liaison Officers, and stakeholders to gather and verify information
- Documented details of reported and unreported projects, including budgets, timelines, and expenditures
- Conducted headcounts and recorded work opportunities created by EPWP initiatives
- Maintained a comprehensive database of beneficiaries, contributing to efficient program management
Executive Personal Assistant / Receptionist
Mahlako a Phahla Investments Pty Ltd
09.2012 - 03.2014
- Managed executive diaries, travel arrangements, and international itineraries for directors and analysts.
- Coordinated tender submissions, ensuring compliance with regulatory requirements and deadlines.
- Oversaw office procurement, including stationery and refreshments, maintaining optimal inventory levels.
- Organized meetings, company events, and client visits, ensuring seamless execution.
- Handled administrative tasks such as electronic and manual filing, invoicing, travel claims, and expense reports.
- Responded to incoming emails and correspondence on behalf of executives, maintaining professional communication.
- Provided personal assistance to directors, including managing errands, scheduling, and follow-ups.
Personal Assistant / Office Administrator
Department of Economic Development ( Special Catalytic Projects - SEZ )
09.2010 - 05.2012
- Managed administrative functions for key projects, ensuring smooth operations and timely deliverables.
- Liaised with contractors and service providers to coordinate project needs and resolve issues effectively.
- Ordered essential project supplies, including stationery and refreshments, maintaining consistent stock levels.
- Organized and managed diaries for the Project Manager and Business Manager.
- Authored detailed reports and chaired meetings on behalf of leadership.
- Briefed and onboarded SMMEs and cluster champions for the project, integrating them into the database.
- Oversaw building maintenance, including lighting, plumbing, and IT systems.
- Supervised security personnel and managed tenant relations for SMMEs and cluster champions.
Education
Administrative Support Skills Certificate -
Alison
2022
Executive Assistant Skills Certificate -
Alison
2022
Human Resource Diploma -
Alison
2022
Accredited For MIE Background Screening Fingerprin
MIE
2015
Noordgesig Secondary School
Soweto2007
Skills
- Office Administration & Management
- Customer Service & Client Relationship Management
- Team Leadership & Training
- Project Coordination & Event Planning, Business Development & Sales Strategy
- Proficient in Microsoft Office Suite (Word, Excel, Access), Sage, and CRM systems
- Market Research & Data Analysis
Timeline
Site & Office Manager
SunOil SA Pty Ltd
01.2021 - 12.2021
Business Development Officer
Phelekza Pty Ltd
02.2019 - 09.2019
Account Executive
Tremendis Learning (Pty) Ltd
01.2017 - 12.2018
Receptionist and Data Capturer
Medical Services Organisation
10.2016 - 12.2016
Frontline Customer Care Consultant
Assessment Centre Technologies
03.2016 - 06.2016
Recruitment Administrator
Assignments on Contract Pty Ltd
10.2015 - 12.2015
Field Data Collector
Expanded Public Works Programme
04.2014 - 07.2014
Executive Personal Assistant / Receptionist
Mahlako a Phahla Investments Pty Ltd
09.2012 - 03.2014
Personal Assistant / Office Administrator
Department of Economic Development ( Special Catalytic Projects - SEZ )
09.2010 - 05.2012
Administrative Support Skills Certificate -
Alison
Executive Assistant Skills Certificate -
Alison
Human Resource Diploma -
Alison
Accredited For MIE Background Screening Fingerprin
MIE
Noordgesig Secondary School
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