Joseph Tsiri
IT Specialist
Johannesburg
Summary
Strategic Information Technology Specialist skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10-year record of building positive relationships with internal and external stakeholders.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
IT Manager
Rakoma Group
Johannesburg
10.2016 - Current
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
IT Technician
CEOS Technologies
Johannesburg
06.2013 - 10.2015
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
IT Technician
Bromide Technologies
Johannesburg
03.2010 - 03.2011
- Troubleshooting and diagnosing computer hardware and software issues
- Setting up computer networks and assisting employees and customers with IT-related problems.
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
- Supporting people whenever they encounter challenges with computers and network devices
IT Technician
Afrocall Internet Cafe
Johannesburg
06.2008 - 06.2009
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
Education
Diploma In Information Technology - Information Technology
PC Training And Business College
Pretoria 02.2008 - 12.2009
NSE 4 Network Security Professional - Information Technology
Networks Unlimited
Midrand 06.2020 - 07.2021
Technical Support Level 4 - Information Technology
Careers IT
Johannesburg 02.2011 - 08.2011
Skills
Information confidentiality
Team Collaboration
Information Security
Quality Assurance
IT resource use
Technical Troubleshooting
Timeline
NSE 4 Network Security Professional - Information Technology
Networks Unlimited
06.2020 - 07.2021
IT Manager
Rakoma Group
10.2016 - Current
IT Technician
CEOS Technologies
06.2013 - 10.2015
Technical Support Level 4 - Information Technology
Careers IT
02.2011 - 08.2011
IT Technician
Bromide Technologies
03.2010 - 03.2011
IT Technician
Afrocall Internet Cafe
06.2008 - 06.2009
Diploma In Information Technology - Information Technology
PC Training And Business College
02.2008 - 12.2009