Microsoft D365
Hi, I’m
Joseph Tshigoda
IT Technician
Johannesburg,Gauteng
Judge a man by his questions rather than his answers.
Voltaire
Summary
Service-oriented IT Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in ATM, POS equipment repair and maintenance.
Hardworking IT Technician bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing ATM, POS systems and office administation, making repairs and conducting warranty work.
Efficient Technician with great planning, problem-solving and multitasking skills.
Overview
3
Certification
5
Languages
22
years of professional experience
Work History
Bytes Managed SolutionGiyani
Field Technician
10.2019 - 09.2022
Job overview
- First time fix on ATM's and POS systems onsite.
- Preventative maintenance to reduce down time and increase productivity .
- Calibrated new and existing equipment for optimal performance.
- Managed boot stock and update calls timeously .
- Managed quality control initiatives to eliminate downtime and increase revenue.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Uzalo Payment Logistic (PTY) Aliwal North
Support Supervisor
03.2017 - 04.2019
Job overview
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
ColorVision TechnologiesPretoria
IT Technician
02.2014 - 08.2015
Job overview
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Installed CCTV ,POS systems and train users.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Set up and maintained user accounts and client access.
- Linked computers to network and peripheral equipment.
45 Degrees Consulting Johannesburg
IT Service Manager
08.2007 - 04.2013
Job overview
- Submitted daily/monthly reports to various departments.
- Trained new users
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Created and terminated user's accounts from start to finish in business applications.
- Wrote policy, procedure and manuals governing internal IT use.
- Partnered with project team members to identify and quickly address problems.
- Assisted in development of long-term strategies to grow department and resources.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Updated customers and senior leaders on progress and roadblocks.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Absa RaskPretoria
ATM Custodian
03.2006 - 08.2006
Job overview
- Adhered to safety protocols and policies to reduce workplace hazards.
- Logged calls to minimize downtime and increase overall productivity.
- Requested Preventive maintenance regularly to increase productivity .
- Developed detailed maintenance schedules for ATM's to maximize equipment lifetimes failures.
- Loaded ATM's timeously to avoid cash outs.
- Did cash balancing every month to ensure that the physical cash and the system are balancing.
45 Degrees ConsultingEast London
System Controller
05.2005 - 02.2006
Job overview
- Prepared and distributed payment data on mobile dispensers. .
- Reconciled payment data every night after payment day.
- Fix and test payment equipment before deploying them back to sites .
- Placed orders for materials and equipment with vendors.
Netspeed ComputersPretoria, South Africa
PC Technician
01.2003 - 02.2005
Job overview
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
I.T SolutionsMidrand
Junior PC Technician
08.2000 - 12.2002
Job overview
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Received and processed stock into inventory management system.
Education
Tshivhase Secondary SchoolVhufuli,Limpopo
High School Diploma
01.1993 - 12.1994
Tshwane West CollegePretoria West
No Degree from N4 in Electrical Engineering
04.2001
: Hava-Tech CollegePretoria
No Degree from PC Engineering
04.2001
Skills
Teambuilding
undefinedSoftware
Microsoft office Package
Certification
NCR ATM Certified
Interests
Reading
Soccer
Movies
Researching
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NCR ATM Certified
03-2021
Field Technician
Bytes Managed Solution
10.2019 - 09.2022
Support Supervisor
Uzalo Payment Logistic (PTY)
03.2017 - 04.2019
IT Technician
ColorVision Technologies
02.2014 - 08.2015
IT Service Manager
45 Degrees Consulting
08.2007 - 04.2013
ATM Custodian
Absa Rask
03.2006 - 08.2006
System Controller
45 Degrees Consulting
05.2005 - 02.2006
PC Technician
Netspeed Computers
01.2003 - 02.2005
Tshwane West College
No Degree from N4 in Electrical Engineering
04.2001
: Hava-Tech College
No Degree from PC Engineering
04.2001
Junior PC Technician
I.T Solutions
08.2000 - 12.2002
Tshivhase Secondary School
High School Diploma
01.1993 - 12.1994
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