Joseph Mpofu
KemptonPark
Summary
Dynamic delivery professional with extensive experience at Uber Eats, excelling in route planning and load securing. Proven track record of maintaining temperature integrity and ensuring timely deliveries, while delivering exceptional customer service. Skilled in vehicle inspection and adept at handling customer inquiries, fostering loyalty and trust.
Overview
4
4
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Delivery Rider
Uber Eats
KemptonPark
08.2022 - Current
- Ensured proper storage of food items during delivery process and maintained temperature integrity.
- Transported and safely delivered items to prevent damage or loss.
- Loaded orders onto truck according to order slips and ensured that packages were secured before leaving for delivery destination.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Maintained records of deliveries, including customer names, addresses, and contact information.
- Delivered food items to customers in a timely manner, following all safety protocols.
- Checked all delivered goods against invoices or other documents, verifying accuracy and completeness of orders.
- Provided excellent customer service through courteous interaction with clients upon arrival of deliveries at their homes or businesses.
Education
Dadaya High School
Midlands, Zimbabwe Skills
- Route planning
- Vehicle inspection
- Delivery documentation
- Load securing
Languages
English
First Language
English
Beginner (A1)
A1
Affiliations
- I'm a hard worker person who hustling for my children
Certification
I'm helping people with getting their food on time especially disabled
References
References available upon request.
Timeline
Delivery Rider
Uber Eats
08.2022 - Current
Dadaya High School