Joseph M. Kalunda
Cape Town
Summary
A passionate and experienced barista with over eight years of expertise in crafting high-quality beverages, training baristas, and managing café operations. Seeking a dynamic opportunity aboard a cruise line to deliver exceptional customer experiences and contribute to a worldclass hospitality team.
Overview
11
11
years of professional experience
Work History
Head Barista
The Creamery Café
07.2024 - Current
- Supervise daily café operations, ensuring quality and consistency in beverage preparation.
- Train and mentor new baristas, fostering skill development and efficiency.
- Uphold exceptional customer service standards, managing high-volume service with ease.
Waiter & Barista
Common Ground Café
12.2024 - 06.2024
- Prepared and served a variety of specialty coffee beverages.
- Maintained cleanliness and organization of the coffee bar.
- Delivered personalized customer service, ensuring repeat business and loyalty.
Barista
The Table Bay Hotel
11.2022 - 10.2023
- Managed and trained a team of baristas, enhancing overall performance.
- Streamlined workflow processes to handle peak service hours efficiently.
- Curated customer experiences through a focus on speed, accuracy, and friendliness.
Head Barista
Pepperclub Hotel
07.2022 - 10.2022
- Developed and implemented training programs for new and existing baristas.
- Ensured compliance with health and safety standards.
- Innovated and introduced new menu offerings to boost customer satisfaction.
Head Barista
Silo Hotel
03.2015 - 05.2016
- Assisted customers with menu selections and maintained a welcoming dining environment.
- Prepared and served coffee beverages, emphasizing quality and presentation.
Barista Trainer
Rosetta roastery
Cape Town
02.2025 - Current
Education
High School Diploma - Certificate in N+ Networking, Certificate in A+ Computer Technician
Richfield College
Skills
- Exceptional coffee-making and latte art expertise
- Barista training and team leadership
- Customer service excellence
- Strong multitasking and time management skills
- Knowledge of café operations and health standards
- Beverage preparation
Specialty coffee knowledge and coffee brewing different methods
Additional Information
Available to travel internationally, Valid passport and eligible to work in diverse environments.
Profile Info - Summary
A passionate and experienced barista with over eight years of expertise in crafting high-quality beverages, training baristas, and managing café operations. Seeking a dynamic opportunity aboard a cruise line to deliver exceptional customer experiences and contribute to a world-class hospitality team.
Languages
English
Advanced (C1)
C1
Timeline
Barista Trainer
Rosetta roastery
02.2025 - Current
Waiter & Barista
Common Ground Café
12.2024 - 06.2024
Head Barista
The Creamery Café
07.2024 - Current
Barista
The Table Bay Hotel
11.2022 - 10.2023
Head Barista
Pepperclub Hotel
07.2022 - 10.2022
Head Barista
Silo Hotel
03.2015 - 05.2016
High School Diploma - Certificate in N+ Networking, Certificate in A+ Computer Technician
Richfield College