Joseph Kopa
Midrand
Summary
Diligent and experienced cloud/network engineer with a strong drive to provide exceptional support to internal and external customers. Thrives in high-pressure environments and excels at resolving complex cloud and network issues. Possesses excellent organizational skills and a commitment to developing others. Demonstrates exceptional leadership abilities, effectively motivating team members from junior to senior engineers. Proactively stays up-to-date with the latest trends in the field, fostering a collaborative learning environment where knowledge is shared among all team members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer II
Amazon Web Services
11.2022 - Current
- Providing technical support to all AWS global customers on the following services: Elastic Load Balancing, AWS Global Accelerator, CloudWatch, Amazon Eventbridge, Autoscaling, VPC, Amazon Route53
Lead Engineer TAC Vodacom SA account
Coriant/Tellabs/Infinera
05.2015 - 10.2022
- Troubleshooting IP/MPLS (BGP, IS-IS, OSPF, LDP) and transmission problems
- Maintaining network stability
- Advising on technical and product related issues
- Pro-actively monitoring the network for any possible outages
- Troubleshooting and resolving database related issue on INM
- Performing network upgrades at software and Hardware level
- Liaising with management from the customer.
Team Lead Datacom Engineer
Huawei
08.2010 - 04.2015
- Configuring Routers using BGP, OSPF, ISIS VLANS, L2VPN, L3VPN, MPLS
- Configuring Core Switches
- Configuring access layer switches
- Setting up 2G and 3G networks for clients in the telecommunication industry in South Africa and other regional countries
- Troubleshooting 2G,3G and LTE network problems.
ATS
03.2010 - 07.2010
- Configuring Cisco 6500 Switches
- Configuring Cisco 7200 Routers
- Configuring access layer switches
- The above scope of work was carried out on behalf of Telkom for FIFA’s soccer world cup project.
Network Engineer
Baraka IT Solutions
06.2009 - 12.2009
- Configuring Cisco Switches and Routers
- Configuring Cisco Access Point
- Carrying out wireless network surveys
- Recommending and undertaking equipment upgrade for clients
- Making changes to Cisco networks based on the client’s requirements
- Day to day network troubleshooting
- Recommending appropriate Cisco technologies and features to deploy to client.
Education
No Degree - Computer Science
Bulawayo Polytechnic College
Bulawayo, Zimbabwe12.2002
Skills
- Cloud Architecture Design
- AWS Expertise
- ITIL Framework
- Virtualization Technologies
- Network configuration
- Load Balancing
- Capacity Planning
- Cloud Computing
- DevOps principles
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Active Listening
- Decision-Making
- Written Communication
- Scalability planning
- Root Cause Analysis
- Technical reporting
Accomplishments
- Took part in the migration from IP to MPLS for one of the country largest corporates with more than 500 sites
- Took part in setting up and managing networks at all soccer stadiums used in the FIFA 2010 Soccer World cup
- Took part in the establishment of South Africa’s fourth mobile network (Telkom Mobile) with my major role being that of integration of components making up the whole network such as Base station Controllers (BSCs), Radio Network Controllers (RNCs), Base Transmission Stations etc in a Huawei environment interfacing with Cisco devices as well
- Setting up networks for the Ethiopian Government’s E-Government project using Huawei platform
- Took part in the setting up of MTN’s Converged Transport Network
- I was the team lead/manager Northern Region on the MTN CTN project
- Setup the IP core for Movitel in Mozambique on Huawei platform
Affiliations
Associate Member of the Computer Society of South Africa
Certification
- AWS Certified Cloud Practitioner
- AWS Certified Developer Associate
- AWS Certified Solutions Architect Associate
- AWS Certified Solutions Architect Professional
- AWS Certified Advanced Networking Specialty
- AWS Certified DevOps Engineer - Professional
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Design Professional (CCDP)
- Cisco Certified Design Associate (CCDA)
- CCNA Security (CCNA Security)
- Cisco Certified Network Associate (CCNA)
- Cisco IP Telephony Design Specialist
- Huawei Certified Datacom Associate( HCDA)
- Huawei Certified Network Professional (HCNP)
Timeline
Cloud Support Engineer II
Amazon Web Services
11.2022 - Current
Lead Engineer TAC Vodacom SA account
Coriant/Tellabs/Infinera
05.2015 - 10.2022
Team Lead Datacom Engineer
Huawei
08.2010 - 04.2015
ATS
03.2010 - 07.2010
Network Engineer
Baraka IT Solutions
06.2009 - 12.2009
No Degree - Computer Science
Bulawayo Polytechnic College
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