Joseph Kanenungo
Housekeeping
Tableview, CAPETOWN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Shift Manager
Dottogo Pvt Ltd
Capetown
11.2016 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Trained back-up associates and led crew members in managing operations of storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Tracked receipts, employee hours and inventory movements.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Advanced Certificate - Bookkeeping And Accounts
Pitman
Harare 01.1992 - 06.1993
Diploma - Bookkeeping And Accounts
College of Professional Management
Harare 01.1993 - 01.1995
Skills
COMPUTER PACKAGESundefined
Accomplishments
- JR 4: Filing of all financial records relating to GL Level 1, to facilitate safety, security and accessibility of records
- Performance standards:
- File all payment vouchers, journals and receipts sequentially
- File all department correspondence after actioning
- Do daily and monthly backups of the finance system GL Level 1 and ensure ICT keeps a copy off site.
Certification
Good communication, interpersonal and negotiating skills. Bi-lingual in English and Shona.
Additional Information
- Well developed writing and presentation skills. Ability to fully utilizing a rich assortment of tools. Fast learner. Ability to quickly grasp concepts and procedures.
Timeline
Shift Manager
Dottogo Pvt Ltd
11.2016 - Current
Diploma - Bookkeeping And Accounts
College of Professional Management
01.1993 - 01.1995
Advanced Certificate - Bookkeeping And Accounts
Pitman
01.1992 - 06.1993
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