Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Dove

Longview

Summary

Certified in CompTIA A+ with strong skills in troubleshooting, OS installation, and technical support. Proficient in network fundamentals. Dedicated to delivering excellent customer service and eager to grow in the IT field.

Overview

14
14
years of professional experience

Work History

Concrete finisher

True Roads Construction
08.2023 - Current
  • Maintained quality control by tracking cement trucks to ensure the evenness of poured cement
  • Corrected imperfections on surfaces by leveling high points and filling depressions, ensuring smooth finish and removal of excess cement.
  • Maintained adherence to safety protocols and incident documentation.

Remote Mechanic

Self-employed
12.2022 - 08.2023
  • Executed a range of small-scale mechanical projects.
  • Provided customers with accurate troubleshooting diagnosis and comprehensive repair proposals including cost breakdown.
  • Interacted with customers to assess automotive needs and effectively relayed information about vehicular defects or issues.

Load Coordinator / Inside Sales

Gengler Logistics, LLC
01.2012 - 05.2017
  • Took charge of creating LTL and FTL quotes, dispatching loads efficiently, monitoring shipments closely to address any service concerns promptly while playing an active role in staff training initiatives to generate new business opportunities.

Senior Game Advisor/ Store Supervisor

GameStop
03.2010 - 01.2012
  • Ensured accurate tracking of store sales by implementing effective monitoring strategies. Trained staff members to enhance their skills and productivity. Implemented an advanced inventory control system for optimized management.

Education

CompTIA A+/ DSDT

ASE/ Lincoln Tech

ASE/GED Windham

Skills

  • Account Management
  • Sales
  • Customer Service
  • Computer Skills
  • Data Management
  • Remote Support
  • Database Maintenance
  • Application support
  • Technical Documentation
  • Troubleshooting and diagnosis
  • Communications
  • Problem Solving
  • Management
  • Training
  • MS Office
  • Analytical Thinking

Accomplishments

  • Gengler Logistics: Resurrected 3 dormant accounts by performing well on several expedited test shipments to ensure timely delivery.
  • GameStop: My store performed the highest sales from May 2010 – Nov 2010; from 2011 to 2012, I remained in the top 10 for sales in my district.
  • Kwik Kar: An average sale ticket ranges $55 - $100, I have upsold to increase the avg priced to between $300-$400 on multiple occasions.

Timeline

Concrete finisher

True Roads Construction
08.2023 - Current

Remote Mechanic

Self-employed
12.2022 - 08.2023

Load Coordinator / Inside Sales

Gengler Logistics, LLC
01.2012 - 05.2017

Senior Game Advisor/ Store Supervisor

GameStop
03.2010 - 01.2012

CompTIA A+/ DSDT

ASE/ Lincoln Tech

ASE/GED Windham

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Joseph Dove