JOSEPH CHIKONGWANI
Cash Desk Shift Manager
JOHANNESBURG
Summary
HOME LANGUAGE : ZULU AND SHONA OTHER LANGUAGES : ENGLISH HEALTH : VERY GOOD CRIMINAL OFFENCE : NONE
Diligent Casino cashier with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
2
2
Languages
28
28
years of professional experience
Work History
CASHDESK SUPERVISOR.
MONTECASINO
09.1998 - Current
- Prepared FICA and gaming board reports to ensure compliance with regulatory requirements.
- CREDIT CARD AUTHORISATIONS &VERIFICATION
- Managed cheque banking operations to ensure timely reconciliation and reporting.
- TABLES AND SLOTS SHORTS VERIFICATIONS
- Executed administration duties to streamline office processes and enhance productivity.
- MARKETING AND PATRON REGISTRATION
- VALUE AND PAPER WORK AUDITS
- MONITORING AND TRAINING OF CAHSDESK STAFF
- Executed supervisor duties to coordinate team activities and maintain workflow.
- Provided customer service to enhance client satisfaction and foster positive relationships.
- MANAGING OF 150 CASH DESK EMPLOYEES
- REFERENCE : MONTECASINO HR – 011 510 7448
- Managed cash handling operations, ensuring compliance with financial regulations and security protocols.
- Trained and mentored cash desk staff, enhancing service efficiency and team dynamics.
- Managed daily cash reconciliation, maintaining accuracy in financial records and minimizing discrepancies.
- Implemented new cash management procedures, streamlining operations and improving transaction speed.
Education
High School Diploma -
COLLEGE COMPUS
Johannesburg, South Africa 04.2001 -
C.I.S-INSTITUTE OF CHARtered ADMINISTRATION & MANAGEMENT NQF LEVEL 5 AND NQF LEVEL 6 - undefined
UNISA
01-2014
MICROSOFT OFFICE - undefined
QUEST COMPUTER SKILLS CENTRE
01-2013
SENIOR CERTIFICATE - undefined
THORNHILL HIGH SCHOOL
01-1991
Skills
MS WORD LEVEL 1 &2
MS EXCEL LEVEL 1, 2& ADVANCE LEVEL
MS POWERPOINT 1&2
PERSONAL INFORMATION
CRIMINAL OFFENCE : NONE
Timeline
High School Diploma -
COLLEGE COMPUS
04.2001 -
CASHDESK SUPERVISOR.
MONTECASINO
09.1998 - Current
SENIOR CERTIFICATE - undefined
THORNHILL HIGH SCHOOL
MICROSOFT OFFICE - undefined
QUEST COMPUTER SKILLS CENTRE
C.I.S-INSTITUTE OF CHARtered ADMINISTRATION & MANAGEMENT NQF LEVEL 5 AND NQF LEVEL 6 - undefined
UNISA