Jose – Lee Raja Naidoo
Food & Beverage - Hospitality
Durban
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Hardworking , self driven with demonstrated strategic planning and operations management skills. Expertise include segments, visual merchandising abilities and recovery management to maintain professional and organized shelves. Boost revenue development with top-notch relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Floor Manager
Country Bake
04.2023 - Current
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
Waiter /Conference Coordinator
First Group Management
01.2019 - 03.2022
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Used cash registers and credit card machines to cash out customers.
- Met with chef to review daily specials and menu changes.
Barista /Main Bartender
First Group Management
02.2018 - 12.2018
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Operated espresso machines and commercial coffee brewers to create beverages.
Shop Assistant
South Coast Locksmiths
06.2017 - 01.2018
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Reduced wait times by efficiently processing transactions at the cash register.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Managed efficient cash register operations.
Junior Admin Clerk
Remade Recycling
12.2016 - 03.2017
- Scanning
- General ADHOC Duties
- Data Capturing
- Reception / Switchboard
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
National Certificate Food & Beverage Service - Hospitality
Cathsseta Hotel School
Killarney , Johannesburg 04.2001 -
Certificate - Fire Fighting Level 1
Pro Has
Durban, South Africa 04.2001 -
Certificate - First Aid Level1
Pro Has
Durban, South Africa 04.2001 -
High School Diploma -
Sastri College
Durban, South Africa 04.2001 -
Skills
Department management
Cuesport
Represented South Africa , 2022 in Morocco for the Blackball World Championships , archived gold together with the SA we dominated the world of Blackball and came home as Champions .
Blackball has been a sport in my family , my dad is the current Masters World Champ , Cuesport Billiards trains critical thinking and improves cognitive skills. Focus and hand-eye coordination are vital aspects of a player's strategy. Picking and comparing pockets and routes for your ball and predicting your opponent's next move all involve calculating force, speed, and impact. Your brain is present and focused.It Helps me focus and helps me prepare my mind mentally and intellectually
Timeline
Floor Manager
Country Bake
04.2023 - Current
Waiter /Conference Coordinator
First Group Management
01.2019 - 03.2022
Barista /Main Bartender
First Group Management
02.2018 - 12.2018
Shop Assistant
South Coast Locksmiths
06.2017 - 01.2018
Junior Admin Clerk
Remade Recycling
12.2016 - 03.2017
National Certificate Food & Beverage Service - Hospitality
Cathsseta Hotel School
04.2001 -
Certificate - Fire Fighting Level 1
Pro Has
04.2001 -
Certificate - First Aid Level1
Pro Has
04.2001 -
High School Diploma -
Sastri College
04.2001 -
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