Jose Morris
Technical Production Artisan
Paarl
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
26
26
years of professional experience
Work History
Director of Operations
Eco Bespoke (Pty) Ltd
06.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Technical Project Manager
Eco Bespoke (Pty) Ltd
06.2023 - Current
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
- Accomplished client goals by providing quality technical projects.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
- Partnered with project team members to identify and quickly address problems.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
Director of Operations
Morplas Corporation (Pty) Ltd
02.2011 - 05.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Handled complex troubleshooting tasks under tight deadlines without compromising quality or customer satisfaction.
- Implemented cutting-edge technology solutions to enhance overall productivity and streamline business operations.
- Coordinated analytical and evaluative techniques to identify, consider, and resolve technical issues.
- Championed process improvements through data-driven analysis, identifying inefficiencies and recommending actionable solutions.
- Developed strong relationships with vendors and partners, negotiating favorable contracts that benefited the organization.
- Monitored production operations for quality and compliance with standards.
Technical Support Representative
Klinger Mzansi (Pty) Ltd
03.2005 - 01.2011
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed high levels of call flow and responded to technical support needs.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Provided exceptional technical support, leading to commendation from company's senior management.
Counter Salesperson
Rochas Paint and Hardware
11.2000 - 06.2003
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Armed Patrol Officer
NISS Armed Response Services
01.1999 - 10.2000
- Continuously expanded knowledge of laws, regulations, and industry best practices through ongoing training and professional development opportunities, ensuring optimal performance in my role as an Armed Patrol Officer.
- Performed thorough inspections of equipment prior to each shift, guaranteeing operational readiness at all times while minimizing potential liability issues stemming from equipment malfunctions.
- Reduced crime rates in assigned areas through diligent observation, quick response, and effective communication with local law enforcement.
- Collaborated with fellow officers to conduct thorough searches of suspicious individuals or vehicles, leading to the seizure of illegal items.
- Provided timely assistance to citizens in distress, demonstrating exceptional customer service skills while maintaining professionalism under pressure.
- Earned recognition from management for consistently exceeding performance expectations and displaying outstanding dedication to duty.
- Identified potential security vulnerabilities within assigned patrol areas, providing recommendations for preventative measures to reduce risk exposure.
- Prevented property damage and theft by maintaining vigilant surveillance of assigned locations during patrols.
Education
No Degree - Mechanical Engineering
University of Western Cape
Bellville, South Africa 04.2001 -
Skills
Strategic planning and execution
Strategic planning
Process improvements
Operations oversight
Timeline
Director of Operations
Eco Bespoke (Pty) Ltd
06.2023 - Current
Technical Project Manager
Eco Bespoke (Pty) Ltd
06.2023 - Current
Director of Operations
Morplas Corporation (Pty) Ltd
02.2011 - 05.2023
Technical Support Representative
Klinger Mzansi (Pty) Ltd
03.2005 - 01.2011
No Degree - Mechanical Engineering
University of Western Cape
04.2001 -
Counter Salesperson
Rochas Paint and Hardware
11.2000 - 06.2003
Armed Patrol Officer
NISS Armed Response Services
01.1999 - 10.2000
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