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Technical Data Analyst with five years of experience bridging the gap between technical support and data analysis. Skilled in troubleshooting complex technical issues and transforming raw data into actionable insights. Proficient in utilizing data analysis tools like ManageEngine AnalyticsPlus, Zoho Analytics, Power BI to create reports and dashboards that optimize system performance and drive customer satisfaction. Proven ability to deliver exceptional technical support and analyze IT data

Aeronautical Engineer turned Data Analyst with over 6 years of experience converting engineering and operational data into actionable insights. Currently a Senior Product Expert at Zoho Corporation, I specialize in ManageEngine Analytics Plus, with strong skills in Power BI and Python. I design robust dashboards, define key performance indicators, and develop backend scripts to support prognostic maintenance and fault analysis. Leveraging solid aeronautical knowledge of aircraft systems, instrumentation, and predictive alerting, I blend domain expertise with analytics to deliver impactful data-driven recommendations to stakeholders.Now seeking to apply this unique combination of aeronautical knowledge, data analytics skills, and engineering background in a Flight Data Analyst role

Technical Support Engineer with 7 years of experience in Modern Software as a Service, data systems, and developing support tooling. Skilled in database design, data analysis, and modern cloud computing functionality. Proficient with the JavaScript React framework, having built and modified an internal front end for surfacing and analyzing collected customer data. A self-driven problem solver, able to quickly adapt, learn, and thrive in new environments. Ready to leverage skills and contribute to the engineering team's customer focus with a focus on attention to detail.

  Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.      

Jose Brand

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Senior Technical Support Engineer

Technical Support

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Bachelors in Computer and Information Science - Game Development

High Certificate - Creative Development

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Senior Technical Support Engineer

Technical Support

Bachelors in Computer and Information Science - Game Development

High Certificate - Creative Development

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