Joscelyne Doyle
Product Owner
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
14
14
years of professional experience
Work History
Product Owner - DebiCheck Payments Team
Absa Bank Ltd
Johannesburg
01.2022 - Current
- Owned and prioritized product backlog for Authenticated Collections for both Corporate & Investment and Retail Business Banking customers. These collections total over five million collections per month and over 10 million rand in value across seven different product houses
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Oversaw a decrease of 36% in production incidents due to the focus on stability of the product
- In-depth knowledge and experience in Scrum and Agile Software Development Methodologies
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Collaborated with development team on software development services and tasks.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Worked with Industry regulators on new features and implementation across the industry.
- Allocated and approved team resource usage.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
Product Owner - Makola Team
Absa Bank Ltd
Johannesburg
01.2018 - 12.2021
- Oversaw entire product deployments from vision and creation to rollout and delivery of a standardized payments platform for domestic low value payments in ten different African Regional Offices including Ghana, Kenya and Tanzania.
- Owned and prioritized product backlog.
- Oversaw a 50% increase in automated domestic low value payments across ten African Regional Offices
- Oversaw a decrease of 10% in risk events due to the implementation of the automated payments platform
- Collaborated with ten different technical and payments teams across the African Regional Offices
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Analyzed customer feedback to identify areas for improvement.
Project Lead - Client Static Data Team
Absa Bank Ltd
01.2014 - 12.2017
- Met with manager weekly to provide detailed project report and milestone updates.
- Partnered with project team members to identify and quickly address problems.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Set up and managed team meetings.
- Updated customers and senior leaders on progress and roadblocks.
- Maintained open communication by presenting regular updates on project status to customers.
Analyst In Trade Finance Operations
Absa Bank Ltd
10.2012 - 12.2013
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Candidate Attorney
Ron Wheeldon Attorneys
01.2010 - 09.2012
- Took meeting notes and compiled paperwork to support department.
- Assisted lawyers with materials preparation for internal and external training events.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Developed online, client-facing and internal resources and collated resource content.
Education
LLB Deree - Law
University of The Witwatersrand
Johannesburg 04.2001 -
Bachelor of Arts - Politics
University of The Witwatersrand
Johannesburg 04.2001 -
Skills
Risk Management
undefinedTimeline
Product Owner - DebiCheck Payments Team
Absa Bank Ltd
01.2022 - Current
Product Owner - Makola Team
Absa Bank Ltd
01.2018 - 12.2021
Project Lead - Client Static Data Team
Absa Bank Ltd
01.2014 - 12.2017
Analyst In Trade Finance Operations
Absa Bank Ltd
10.2012 - 12.2013
Candidate Attorney
Ron Wheeldon Attorneys
01.2010 - 09.2012
LLB Deree - Law
University of The Witwatersrand
04.2001 -
Bachelor of Arts - Politics
University of The Witwatersrand
04.2001 -
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