Joscelyne Dowie
Waitress
45 The Lofts Of Dowerglen, Edenvale ,Gauteng
Summary
A motivated young adult with an engaging personality and flexible approach.
Enthusiastic, friendly and always aspiring to meet customer needs.
I take pride in providing excellent customer service and constantly aim to create memorable experiences for customers and clients.
A positive attitude in stressful situations has proven to be one of my stronger attributes.
I am always striving to learn more and work efficiently within a team or independently.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Waitress
Cup n Cakery
Edenvale
09.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Security Control Room Operator
Community Protective Group (CPG)
Primrose
11.2020 - 12.2021
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Sales Assistant
Sweets From Heaven
OR Tambo, Kempton Park
12.2015 - 01.2016
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
High School Diploma -
Vryburger High School
Johannesburg, South Africa 01.2015 - 12.2019
Skills
Bill computation
undefinedTimeline
Waitress
Cup n Cakery
09.2022 - Current
Security Control Room Operator
Community Protective Group (CPG)
11.2020 - 12.2021
Sales Assistant
Sweets From Heaven
12.2015 - 01.2016
High School Diploma -
Vryburger High School
01.2015 - 12.2019
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