Josa Nkolombe
Digital Coordinator
Cape Town,WC
Summary
Digital online Coordinator overseeing 2–5 Shopify listings per week, completing 1–15 stock checks per week, stock control, sales, and customer service for an online retail operation. Keeps product information current, supports order flow, and resolves 5–15 customer queries per day to protect the buying experience. Brings retail, online trading, and team-lead support across ecommerce workflows.
Overview
4
4
Languages
2
2
Certifications
12
12
years of professional experience
Work History
Digital Online Coordinator
Maison Mara/Bastille
Cape Town
11.2023 - Current
- Digital online coordinator
- Managed Shopify platform to ensure seamless online shopping experience
- Oversaw stock levels to maintain inventory accuracy and availability
- Sales
- Housekeeping
- Provided customer service to address inquiries and resolve issues promptly
- Coordinated online marketing campaigns to enhance brand visibility and engagement.
- Developed and maintained content calendars for consistent digital communication across platforms.
- Analyzed website traffic and user behavior to optimize online presence and sales strategies.
- Managed e-commerce platform, ensuring accurate product listings and timely updates for customer satisfaction.
Team Lead
Superbalist.com
Cape Town
12.2021 - 09.2023
- Guidance of my team Helping reach KPIs Updating on any new software or tech development Facilitated achievement of team and company targets Updating on backlog Delegating work for the day Planning my QC (Quality control's)'s workflow Checking of work Keeping the team harmony Resolved issues that arose in the workspace Ensured team goals were realistic while promoting up-skilling and equal opportunity for all members cliksense, Slack queries Emailing buyers and comms Coordinated daily workflow for the team Loading and amending online work to the website SSM queries.
- Led cross-functional teams to enhance operational workflows and improve efficiency.
- Developed and implemented process improvements, resulting in streamlined operations.
- Mentored team members, facilitating skill development and knowledge sharing.
- Streamlined operations by implementing process improvements, enhancing overall team productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
Bar Management/ Connoisseur
Cape Town gin Co.
Cape Town
06.2021 - 11.2021
- Housekeeping Stock control Mixology Management Ensured quality control of beverages and ingredients, maintaining high standards and consistency Coordinated gin tastings to educate guests and promote premium selections Bookings
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Bar/Client Liaison
Shimansky diamonds
Cape Town
11.2017 - 03.2021
- Coordinated gin tastings to enhance customer engagement and brand experience. Managed stock control to ensure optimal inventory levels and minimize shortages. Oversaw bookings to streamline customer reservations and improve service efficiency. Housekeeping Poaching clients Orders Deliveries
- Cultivated strong relationships with clients, enhancing satisfaction and loyalty.
- Managed client inquiries, ensuring efficient response and resolution processes.
- Collaborated with cross-functional teams to streamline project execution and communication.
- Provided expert guidance on product selections, enhancing client satisfaction and loyalty.
Sales Advisor
Nic Harry
Cape Town
11.2016 - 10.2017
- Sales (YOCO) Held key holder responsibilities, ensuring secure access and management of store operations Managed stock control processes, maintaining accurate inventory levels to support sales goals Oversaw cash admin and operations, ensuring accurate financial transactions and reporting Slack queries Cash management sign-off
- Developed strong customer relationships through personalized service and product knowledge.
- Conducted thorough product demonstrations to enhance customer engagement and drive sales.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Provided expert product knowledge to customers, enhancing their purchasing decisions and satisfaction levels.
- Developed strong client relationships through personalized service, improving customer retention rates.
Sales Consultant
Topshop
Cape Town
06.2014 - 10.2016
- Cash Management sign-off logs
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance customer loyalty and drive sales
- Listened to customer needs and desires to identify and recommend optimal products
- Engaged with customers to understand needs and recommend products that best matched their preferences
- Coordinated in-store promotional signage and displays while restocking merchandise from returns and dressing rooms to maintain product availability
- Customer service Stock control Sales POS operations Driving team to hit target and unlock rewards Department specialist Team player
- Maximized customer retention by resolving issues quickly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Online digital course - Digital marketing
10.2022
Certificate in fundamentals of digital marketing
Certificate in business administration - Fundamentals of business management
02.2014
Certificate in business administration
Fundamentals of business management
Skills
Microsoft Excel
Shopify
KPI management
Project coordination
Inventory control
Team management
Client service
Workforce planning
Quality control
Microsoft Office
Order fulfillment
Merchandise planning
Conversion rate optimization
Content scheduling
Search engine optimization
Google Analytics
Accomplishments
- Completion of Digital marketing course
- Completion of Data management course
- Recognized by management for my leadership projects delivering outstanding results
Certification
Google digital marketing
Interests
Soccer
Playing games
Music
Gym
Career goals
- My career goal is to reach the highest possible level in my field, whichever field I may be in at the time.
- I love to achieve by helping my team achieve their goals too.
Languages
2,A2,3,B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Online Coordinator - Maison Mara/Bastille
11.2023 - Current
Team Lead - Superbalist.com
12.2021 - 09.2023
Bar Management/ Connoisseur - Cape Town gin Co.
06.2021 - 11.2021
Bar/Client Liaison - Shimansky diamonds
11.2017 - 03.2021
Sales Advisor - Nic Harry
11.2016 - 10.2017
Sales Consultant - Topshop
06.2014 - 10.2016
Google Digital Marketing - Online digital course, Digital marketing
IBS Business School - Certificate in business administration, Fundamentals of business management