José Periah
Hospitality
Durban
Summary
Hardworking Reservations Agent promoting more than eight years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience promoting hotel amenities to guests and prioritizing tasks. A focused employee known for being an active contributor to great organizations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Reservations Agent
Protea Hotel By Marriott Karridene Beach
Durban
08.2016 - Current
- Assisting in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Ensuring seamless communication between front desk staff and reservations department for smooth guest check-in experiences.
- Providing outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Retail Sales Assistant
Toys R Us
Durban
09.2014 - 12.2015
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
Education
National Senior Certificate
Umkomaas Secondary School
Durban 01.2008 - 11.2012
Human Resources Development
Berea Technical College
Durban 02.2013 - 11.2013
Skills
Cancellation processing
Travel knowledge
Issue Resolution
Proficient in Micros Opera, MARSHA
Reservations assistance
Customer Engagement
Marketing Strategies
Email Etiquette
Cancellation Policies
Skilled in Opera PMS, Microsoft Word / Excel
Travel industry knowledge
Telephone reservations
Phone Etiquette
Hotel accomodations
Timeline
Reservations Agent
Protea Hotel By Marriott Karridene Beach
08.2016 - Current
Retail Sales Assistant
Toys R Us
09.2014 - 12.2015
Human Resources Development
Berea Technical College
02.2013 - 11.2013
National Senior Certificate
Umkomaas Secondary School
01.2008 - 11.2012