Jorge Santiago Gasser
National Cash-Up Manager
Johannesburg,GP
Summary
Dynamic National Cash-Up Manager at Dis-Chem Pharmacies with a proven track record in enhancing customer satisfaction and team productivity. Expert in performance management and staff training, successfully developed strategic plans that improved operational efficiency. Recognized for fostering a collaborative culture and resolving complex issues, driving significant improvements in service quality.
Overview
33
33
years of professional experience
Work History
National Cash-Up Manager
Dis-Chem Pharmacies
06.2003 - Current
- Led pharmacy operations, ensuring compliance with regulations and company policies.
- Developed and implemented training programs for staff to enhance service quality.
- Fostered a customer-centric environment, enhancing customer care and satisfaction levels.
- Collaborated with cross-functional teams to drive initiatives that improved overall performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Head Cash-Up Administrator
Galleria Pharmacies
12.1993 - 04.2003
- Managed daily operations, ensuring efficient workflow and adherence to pharmacy protocols.
- Managed Daily cash-ups for Rosebank and Village Walk Pharmacies and oversaw serious investigations for Westgate Pharmacy
- Assisted Directors with monitoring and controlling their Personal/Private bank accounts
- Trained new employees on operational procedures.
Education
High School Diploma -
Princess High School
Johannesburg, South Africa11-1993
Skills
Customer service
Team leadership/Staff training and development
Time management
Decision-making
Complex Problem-solving
Cross-functional teamwork
Documentation and reporting
Performance management
Policy Implementations
Performance evaluations
Problem resolution
Attention to detail
Adaptability and flexibility
Timeline
National Cash-Up Manager
Dis-Chem Pharmacies
06.2003 - Current
Head Cash-Up Administrator
Galleria Pharmacies
12.1993 - 04.2003
High School Diploma -
Princess High School