Jorge Butoto

• Invoicing and Creation of Work orders, Purchase Orders/CAPEX
• Update, Create and amend customer account information on CAFM Info
• Track KPIs to measure service performance and identify areas of improvement
• Acting as the primary contact between vendors and internal departments for smooth coordination of service delivery.

• Ensure service providers meet the required performance
standards as per SLAs.
• Ensure all services comply with HSE health, safety and
environment.

• Maintaining operational focus on main systems, such as
HVAC, plumbing, lifts, fire safety and electrical.
• Conducting Thermal Imaging inspection with internal and
external teams on sites

• Managed projects, ticketing and CRM tracking to document support and control workflows.

• Maintained work orders, asset registers, and FM system documentation.
• Ensured Operational delivery of facilities maintenance services on site and contract adherence to KPIs, SLAs
• Documented technical specifications for easy reference by colleagues as well as any external parties involved in projects or support activities.
• Assigning work orders to relevant, subcontractors and technicians.
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• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.