Jordan Phillips
Customer Service Representative
Cape town
Summary
My goal is to work for a corporation who is not only profit driven but who also gives back to the community. Whose corporation's social responsibility is given much thought and action. I look forward to implementing what I have learnt and being given the opportunity to enhance myself.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Capita
10.2024 - Current
- Central heating technical support.
- central heating devices and app support.
- Debt collection
- complaints handling
- P1 advisor, Booking priority engineer appointments.
- Sales, upselling current customer, processing replacement parts, applying voucher and promotion codes, raising returns and refunds.
- Tracking and chasing warehouse orders.
Seasonal virtual customer service associate
Amazon
05.2023 - 08.2023
- Company Overview: SDS (Shipping and delivery support)
- SDS (Shipping and delivery support)
- Inbound and Outbound calls for driver and customer support.
- Refunds and redelivery requests.
- Voucher and coupon retrieval.
- Tracking packages and amending delivery details.
- Confirm successful delivery by referencing geo-location.
- Customer complaints:
- Defective and damaged products.
-Food safety concerns and general public complaints.
- Driver and customer app technical support.
- Assisting drivers with finding delivery locations, road and weather safety such as a flat tyre or extreme storm warnings.
Education
High School - English, Afrikaans, Accounting, Geography, Life-orientation, Business Studies
Princeton Secondary School
01.2019 - 12.2019
Business management - Business Management
False Bay College
01.2020 - 11.2021
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Computer literate
Language Abilities
- English
- Afrikaans
Personal Information
- ID Number: 0102180657086
- Dependents: None
- Health Status: Good
- Criminal Record: None
- Date of Birth: 02/18/01
- Gender: Female
- Nationality: South African
- Marital Status: Single
- Religion: Christianity
Timeline
Customer Service Representative
Capita
10.2024 - Current
Seasonal virtual customer service associate
Amazon
05.2023 - 08.2023
Business management - Business Management
False Bay College
01.2020 - 11.2021
High School - English, Afrikaans, Accounting, Geography, Life-orientation, Business Studies
Princeton Secondary School
01.2019 - 12.2019
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