Jordan Cronje
Pretoria
Summary
Proven Electrical Engineer and skilled Telephone Operator , adept in multitasking and problem-solving, enhancing team productivity by over 30%. Expert in telecommunications and customer service, I excel in critical thinking and relationship building, ensuring high client satisfaction and efficient project management. Always give the customer the best satisfaction at my work to keep them happy and to keep the client . Always give my best work and are able to adapt to anything new , Always hardworking
Overview
5
5
years of professional experience
Work History
Telephone Operator
Paternoster Hotel
04.2024 - 11.2024
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
- Processed customer payments for timely, accurate order fulfillment.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional, department, or business.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Ensured data accuracy through meticulous documentation of call details in relevant systems or databases according to company guidelines.
- Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance job performance.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
- Adapted to new technologies and systems quickly, maintaining high service standards.
- Improved call handling efficiency with thorough knowledge of company's products and services.
- Supported marketing campaigns by informing customers of new products and promotions during calls.
- Monitored and reported on call traffic patterns, aiding in staff allocation and scheduling.
- Enhanced customer experience by providing accurate and timely information over phone calls.
- Resolved customer complaints with empathy and professionalism, restoring confidence in company services.
- Provided bilingual support, expanding company's reach to non-English speaking customers.
- Engaged with customers to gather feedback on services, contributing to continuous improvement initiatives.
- Managed high volumes of incoming calls to ensure quick response times for customer inquiries.
- Ensured confidentiality of customer information, adhering to data protection regulations.
- Assisted in training new staff on call handling procedures, elevating overall team performance.
- Maintained comprehensive records of customer interactions to track frequent inquiries and responses.
- Contributed to team meetings with insights from customer feedback, leading to service improvements.
- Participated in workshops to improve communication skills, enhancing service quality.
- Directed emergency calls to appropriate departments, ensuring swift action for critical situations.
- Facilitated communication between departments to address customer needs more effectively.
- Updated internal databases with customer information and call details for future reference.
- Implemented personal follow-up system for unresolved issues, increasing customer satisfaction.
- Collaborated with IT department to troubleshoot telecommunication system issues, minimizing downtime.
- Streamlined call routing processes, reducing wait times for customers.
- Collected personal information from customers to accurately document requests.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Gathered customer information and promptly input data into computer system.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Assisted over Number customers daily by answering questions and transferring to appropriate departments.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Received incoming calls and paged individuals and departments over PA system.
- Properly directed inbound calls in phone queues to improve call flow by Number%.
- Performed data entry operations to update database with customer responses.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Reviewed customer feedback to determine strategies for improving customer service.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
Accommodation Assistant
Paternoster Hotel
04.2024 - 11.2024
- Managed laundry operations, ensuring timely delivery of freshly laundered items to guest rooms and public areas.
- Coordinated with front desk staff to ensure seamless communication about room statuses and guest needs.
- Developed strong relationships with coworkers through effective teamwork, creating a cohesive housekeeping department committed to excellence.
- Collaborated with housekeeping team to streamline processes and improve efficiency.
- Enhanced guest satisfaction by efficiently managing room cleaning and maintenance tasks.
- Consistently met or exceeded productivity goals while maintaining high-quality work standards.
- Supported the management team in maintaining accurate inventory records for linens, amenities, and supplies.
- Participated in cross-training opportunities within the hospitality team to expand skillset and provide coverage when needed.
- Maintained cleanliness standards in all assigned areas, ensuring a welcoming environment for guests.
- Utilized strong organizational skills to prioritize daily assignments efficiently and effectively.
- Contributed to revenue growth by consistently providing an outstanding guest experience that encouraged repeat business.
- Demonstrated flexibility in adapting to changing priorities or demands from management while maintaining a professional demeanor.
- Assisted in training new hires on company procedures and customer service best practices.
- Conducted thorough inspections of rooms, identifying and addressing any issues promptly.
- Regularly updated supervisors on progress or issues encountered during shift hours for prompt resolution.
- Performed deep cleaning tasks as needed, maintaining the property''s pristine appearance over time.
- Ensured compliance with safety protocols during routine cleaning tasks, protecting both guests and employees from potential hazards.
- Provided exceptional customer service by courteously responding to guest inquiries and resolving concerns.
- Assisted guests with special requests, contributing to a positive stay experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored staff performance and provided feedback and guidance.
- Coordinated with vendors for repair and maintenance of hotel.
- Implemented marketing and promotional initiatives to increase occupancy.
- Monitored hotel's budget and financial records.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Bartender
Paternoster Hotel. Panty Bar
04.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
Electrical Technician
Paternoster Hotel
04.2024 - 11.2024
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
Gardener
Shuans Garden's Service
11.2019 - 11.2024
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
- Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
- Coordinated with fellow team members to complete large-scale landscaping projects within tight deadlines.
- Promoted sustainability through eco-friendly gardening practices such as composting and organic pest control methods.
- Enhanced aesthetic appeal of outdoor spaces by selecting and planting variety of flowers and shrubs.
- Elevated client satisfaction, delivering personalized garden care and maintenance plans.
- Trained new gardeners in proper plant care techniques, raising overall quality of gardening services provided.
- Fostered passion for gardening among clients, providing them with knowledge and tools to enjoy their outdoor spaces actively.
- Negotiated with suppliers to secure high-quality gardening materials at competitive prices, optimizing project budgets.
- Advised clients on seasonal plant selection, ensuring year-round garden interest and variety.
- Developed composting system for garden waste, enhancing soil quality and promoting sustainability.
- Boosted biodiversity and ecosystem health by incorporating native plants into garden designs.
- Designed innovative garden layouts to maximize visual impact and meet client specifications.
- Provided expert advice on plant care, gardening techniques, and landscaping ideas, enhancing customer satisfaction and loyalty.
- Orchestrated successful transformation of neglected spaces into vibrant gardens, winning commendation from clients.
- Conducted soil tests to determine specific nutrient needs, tailoring fertilization plans to each garden's requirements.
- Streamlined garden maintenance procedures, reducing time spent on routine tasks while increasing overall garden quality.
- Achieved significant reductions in garden maintenance needs through implementation of sustainable gardening practices.
- Implemented water-saving irrigation systems, contributing to conservation efforts while maintaining garden beauty.
- Improved plant health and garden vibrancy with regular, expert pruning and fertilization techniques.
- Collaborated with clients to understand their vision and preferences, resulting in highly customized garden spaces.
- Led garden restoration projects, reviving historical garden features while respecting their original design intent.
- Mitigated pest issues with environmentally friendly solutions, preserving plant health and garden aesthetics.
- Maintained meticulous records of plant care, ensuring optimal growth conditions and timely interventions.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
- Cut trees and shrubs to shape and maintain landscape.
- Inspected gardens for pests, weeds and diseases.
- Maintained gardening tools by replacing blades and fluids.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Collaborated with gardeners to plan and design outdoor spaces.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Assisted with irrigation system maintenance and repair.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Developed and maintained efficient irrigation system for outdoor areas.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Developed and implemented strategies for water conservation.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Educated employees and members of public on plant biology and health.
Electrical Technician
Lourens Elektries
01.2020 - 11.2023
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations to observe operations and verify conformance to and equipment specifications.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
Education
N4 - Engineering, Business,History, Mathematics, Scienc
Die Eike Learning Selition
Pretoria, South Afrika12.2023
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Empathy and patience
- Telephone reception
- Clear communication
- Greeting customers
- Computer skills
- Client service
- Follow-up skills
- Telecommunications
- Information assistance
- Strong memory
- Call reception
- Language proficiency
- Call transfers
- Call transferring
- Call follow-up
- Data entry
- Customer support
- Attention to detail
- Caller assistance
- Customer needs assessment
- Problem research and resolution
- Teamwork
- Problem-solving
- Customer service
- Time management
- Listening skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Active listening
- Complaint resolution
- Conflict resolution
- Analytical thinking
- Self motivation
- Team building
- Relationship building
- Decision-making
- Adaptability and flexibility
- Effective communication
Timeline
Telephone Operator
Paternoster Hotel
04.2024 - 11.2024
Accommodation Assistant
Paternoster Hotel
04.2024 - 11.2024
Bartender
Paternoster Hotel. Panty Bar
04.2024 - 11.2024
Electrical Technician
Paternoster Hotel
04.2024 - 11.2024
Electrical Technician
Lourens Elektries
01.2020 - 11.2023
Gardener
Shuans Garden's Service
11.2019 - 11.2024
N4 - Engineering, Business,History, Mathematics, Scienc
Die Eike Learning Selition
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