Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Barnes

Psychology Honours Graduate
Cape Town,WC

Summary

Effective Time Management Customer Service Ability to Work Under Pressure Ability to Work in a Team Communication Skills Analytical Thinking High Attention to Detail Profile Committed to utilizing my skills to further the mission of a company. Proven ability to establish and maintain excellent communication and relationships with clients and colleagues. Strong organizational abilities with proven successes. High attention to detail, active listening and skilled in written and verbal communication. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Hardworking therapy practitioner driven to improve patient lives with high-quality and caring support. Excellent planning and problem-solving skills paired with methodical and thorough approach. [Type] Licensed Therapist. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Private Teacher

Superprof
Cape Town , WC
01.2021 - Current
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Instructed students in core educational principles, concepts and in-depth subject matter.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

HR Administrative Assistant (fixed Term)

POP Warehouse
Cape Town, WC
11.2021 - 12.2021
  • Worked closely with HR Manager to maintain optimum levels of communication to effectively and efficiently complete projects; employment contracts, payroll, UIF and medical aid.
  • Identified issues, analyzed information and provided solutions to problems, assisted in compiling employee files for over 100 employees.
  • Eliminated downtime and maximized revenue by providing top project quality control.

Customer Service Agent

Amazon.com
Cape Town, WC
08.2021 - 09.2021
  • Top performer for weeks amongst team ratings
  • Provided superior customer service to clients by addressing all questions and concerns and helped to increase customer return rates
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Receptionist/ Hostess (part Time)

Amdec
Cape Town, WC
02.2017 - 04.2021
  • Directed workflow, set up video and tele-conference meetings and presentations for staff and clients, multitasking large volumes of phone calls for companies multiple properties across SA, customer service, addressing staff and client queries.
  • Performed a range of administrative duties for HR, IT, Finance, Sales and Legal Departments, acted as intermediary between all departments by scheduling and organizing meetings, composing correspondence, managing calendars, invoicing, payment requisitions and ordered office and kitchen supplies.
  • Managed multiple tasks and met time-sensitive deadlines.

Administrative Financial Assistant (Fixed Term)

Evergreen Property Investments
Cape Town , WC
11.2018 - 01.2019
  • Scanning and arranging documents chronologically, assisting with compiling payment requisitions and backing up handwritten journals electronically for the financial year of 2018.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Exceeded goals through effective task prioritization and great work ethic.

Assistant Village Administrator (stand In)

Evergreen Lifestyle Retirement Village Bergvliet
Cape Town, WC
01.2019 - 02.2019
  • Organizing village events, telecare faults, assisting with post, reporting IT issues, ordering office supplies for maintenance and reporting maintenance faults.
  • Switchboard, payment requisitions, printing and scanning documents, printer maintenance, updating resident’s pigeon holes and notice boards, managing gardener, domestic and nursing services for residents.
  • Organizing transport for residences, managing security guards schedule, security clearance, updating water levels and electricity meters’ daily.
  • Updating resident files and a range of other administrative duties including life rights act, medical data and financial information of residents, compiling contracts.

Assistant Dance Instructor

Rhea Dance Collective
Cape Town , WC
02.2021 - Current
  • Planned and oversaw group, couples and individual dance performances.
  • Assisted with coordination and administration of complete dance program.
  • Performed at different types of events as professional dancer.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques.

Education

Bachelor of Applied Social Science (Hons) - Psychology

South African College of Applied Psychology
Cape Town
02.2020 - 05.2021

Bachelor of Social Science - Psychology and Gender Studies

University of Cape Town
Cape Town
02.2016 - 03.2020

National Senior Certificate With Bachelors Pass -

Westerford High School
Cape Town
01.2011 - 12.2015

Skills

Empathetic and genuine

Microsoft Office Suite proficiency

Outstanding communication skills

Customer Relations

Service-oriented self-starter

Exemplary work ethic

Creative problem solving

Administrative support

Multi-line phone talent

Staff education and training

Training development aptitude

Specialized HR projects

Recruitment

File and records management

Classroom management

Student-centered learning

Special education

Curriculum Development

Lesson Planning

Student engagement

Student records management

Social-Emotional Learning training

Child development

Group and individual instruction

Testing and grading

Social perceptiveness

Integrated healthcare models

DSM-IV classification

Analytical and critical thinking

Behavior observation

Data Collection

Research management

Statistical analysis

Experiment supervision

Activity Planning

Decision Making

Process optimization

Office administration

Meeting arrangements

Records management

Project planning

Social media knowledge

Workflow planning

Office management

Technical Support

Documentation and reporting

Scheduling

Staff Management

Contract agreement preparation

Sorting and labeling

Filing and data archiving

Report analysis

Transcription and dictation

Attendance record management

Time management

Timeline

HR Administrative Assistant (fixed Term)

POP Warehouse
11.2021 - 12.2021

Customer Service Agent

Amazon.com
08.2021 - 09.2021

Assistant Dance Instructor

Rhea Dance Collective
02.2021 - Current

Private Teacher

Superprof
01.2021 - Current

Bachelor of Applied Social Science (Hons) - Psychology

South African College of Applied Psychology
02.2020 - 05.2021

Assistant Village Administrator (stand In)

Evergreen Lifestyle Retirement Village Bergvliet
01.2019 - 02.2019

Administrative Financial Assistant (Fixed Term)

Evergreen Property Investments
11.2018 - 01.2019

Receptionist/ Hostess (part Time)

Amdec
02.2017 - 04.2021

Bachelor of Social Science - Psychology and Gender Studies

University of Cape Town
02.2016 - 03.2020

National Senior Certificate With Bachelors Pass -

Westerford High School
01.2011 - 12.2015
Jordan BarnesPsychology Honours Graduate