Microsoft 365 Fundamentals
Jonine Siepker
MTN Account Manager
Cape Town
Summary
I am a MTN Account Manager with experience in the Cellular (Mobile) and Internet Service Provider (Fixed) industry. I have strong customer relations & service skills. I work in a fast-moving industry which is constantly changing due to business requirements and the change in technology. I work well as an individual, I am self-motivated and thrive on our team spirit and achievements. I completed my degree at the end of 2020, to be able to apply for a higher level and leadership position.
I am a positive and motivated individual with experience in customer service and sales. I absolutely love building customer relationships and understanding customer needs. This is where my strong communication and interpersonal skills for providing superior customer services comes through.
I am driven through excellent interpersonal and time management skills.
Overview
37
37
years of professional experience
121
121
years of post-secondary education
2
2
Languages
Work History
Account Manager
MTN South Africa
07.2007 - Current
- Build and maintain solid relationships with all stakeholders
- Provide ongoing support to existing accounts and work actively towards creating new profitable revenue streams through new accounts
- Ensure all customer queries are attended to and resolved within agreed SLA’s
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
- Consider the implications of actions to be taken for the customer as well as the effect of actions on the customer
- Provide advice on the best approach to reach the best results
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts
- Manage one or more allocated accounts in line with regional and channel strategy and macro-plans as defined by management
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate
- Besides building customer relationships, I strong background in MTN Mobile services and Fixed Services is important (Internet Service Provider)
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
Nashua Cape Town
01.2004 - 06.2007
- Servicing of existing client base
- Growing business every month
- Ordering of stock
- Loading of orders
- Allocating stock
- Price negotiating
- Deliveries of urgent orders
- Making target (in order to go on incentive trips!)
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Marketing & Sales Representative
The Gerald & Marc Hoberman Collection
01.1998 - 01.2004
- Service client base (SA)
- Cold calling on new clients
- Marketing of new products
- Market planning for new products
- Press releases for new products
- Organizing of events for new products
- Ordering of stock
- Deliveries & stock replenishment
- Market research
- Designing of display stands
- Image designing for new products
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Streamlined sales process, reducing time from lead to close.
- Identified and tapped into new markets, significantly expanding customer base.
- Exceeded sales targets through effective planning and goal setting.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
Sales Representative
Focus Pest Control
01.1998 - 01.1999
- Calling on new clients
- Signing of new contracts
- Explaining of contracts to clients
- Explaining of services to workers
- Examining of premises
- Quoting
- Assist with money collecting
- Expand client base
- Expanding sales area
- Stayed up-to-date with industry trends to position company as market leader.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
Sales Manager
Framing Factory
01.1997 - 01.1998
- Responsible for shop front staff
- Motivate Staff to increase Sales
- Shop Decorating
- Ordering of new stock
- Weekly Client meetings
- Mirror Stock for Chain Stores
- Stock Taking (Monthly)
- Organising events, launch of new products
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Conducted comprehensive market research to identify new opportunities and trends.
- Built relationships with customers and community to establish long-term business growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Assistant
Monopoly Clothing
01.1995 - 01.1997
- Sourcing and purchasing of office furniture, equipment and plants
- Daily Sales
- Stock Receiving and Labeling
- Banking
- Shop and Window decorating
- Assist with new clothes designs
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Established rapport with customers using active listening and interpersonal skills.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Increased store foot traffic with innovative window display designs.
Au-pair
Host Families
12.1992 - 12.1994
- Day to day housework
- Traveling with children
- School home work
- Admin duties
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented daily routine to maintain structure and stability
- Assisted with housework such as laundry and cooking.
- Transported children safely to school, activities and appointments on time.
Wine Sales Representative
Diemersdal Wine Estate
01.1988 - 01.1992
- Casual work on wine farm
- Weekends only
- Wine tasting and sales
- Waitress
- Buying and preparing of food
- Decorating restaurant
- Weddings etc
- Wine deliveries
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
BBA - Business Administration
MANCOSA (Management College of SA)
Cape Town, South Africa 04.2001 - 12.2020
Numerous Short Courses - Cyber Security
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Human Rights
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Sales
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Financial Forensics And Fraud Investigation
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Software Systems
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Business Administration
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
High School Diploma -
Durbanville High School (HSD)
Durbanville, South Africa 04.2001 - 12.1992
Skills
Account management
Leadership Experience
MTN Sable Park (Century City), Assisting with MTN Events and Coordinator Work Functions. Assisting with the training of new staff. AND, looking for a Leadership Challenge.
Short Courses
- MTN Business ERP – SAP B1
- MTN Business ERP – ISP Support Assessment
- MTN Helios Online Course
- MTN HR Policies
- MTN Siebel Training Course
- Professional Selling Skills
- EBU Upskill
- MTN EBU Radio Active
- MTN EBU ILT- Business Prestige
- MTN Popi Act Training
- MTN Risk and Awareness and more (MTN e-Learning short courses)
Community Work
MTN Sable Park (Century City), Santa Shoe Box Project and assisting with the MTN 21 Days Of Yello Care
Family - Children
- 14
- 17
- 20
Ee Status
South African Female
Computer Literacy
- Microsoft Office
- MS Word
- MS Excel
- MS Power Point
- MS Publisher
- MS Access
- Eppix
- USSD
- Lync
- Office Communicator
- MS Teams
- Viva Engage
Personal Information
- ID Number: 7405200120081
- Driving License: Code B
Awards
- MTN Sales Award of the Year
- MTN Sales Award of the Month (various months)
- MTN Team Player Award
Software
Interests
Outdoor activities, reading, movies
Timeline
Account Manager
MTN South Africa
07.2007 - Current
Numerous Short Courses - Cyber Security
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Human Rights
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Sales
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Financial Forensics And Fraud Investigation
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Software Systems
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Business Administration
Online Courses Through E-Learning Platforms
01.2007 - Current
Sales Representative
Nashua Cape Town
01.2004 - 06.2007
BBA - Business Administration
MANCOSA (Management College of SA)
04.2001 - 12.2020
High School Diploma -
Durbanville High School (HSD)
04.2001 - 12.1992
Marketing & Sales Representative
The Gerald & Marc Hoberman Collection
01.1998 - 01.2004
Sales Representative
Focus Pest Control
01.1998 - 01.1999
Sales Manager
Framing Factory
01.1997 - 01.1998
Sales Assistant
Monopoly Clothing
01.1995 - 01.1997
Au-pair
Host Families
12.1992 - 12.1994
Wine Sales Representative
Diemersdal Wine Estate
01.1988 - 01.1992
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