Microsoft 365 Fundamentals
Jonine Siepker
MTN Account Manager
Cape Town
Summary
I am a MTN Account Manager with experience in the Cellular (Mobile) and Internet Service Provider (Fixed) industry. I have strong customer relations & service skills. I work in a fast-moving industry which is constantly changing due to business requirements and the change in technology. I work well as an individual, I am self-motivated and thrive on our team spirit and achievements. I completed my degree at the end of 2020, to be able to apply for a higher level and leadership position.
I am a positive and motivated individual with experience in customer service and sales. I absolutely love building customer relationships and understanding customer needs. This is where my strong communication and interpersonal skills for providing superior customer services comes through.
I am driven through excellent interpersonal and time management skills.
Overview
37
37
years of professional experience
121
121
years of post-secondary education
2
2
Languages
Work History
Account Manager
MTN South Africa
07.2007 - Current
- Build and maintain solid relationships with all stakeholders
- Provide ongoing support to existing accounts and work actively towards creating new profitable revenue streams through new accounts
- Ensure all customer queries are attended to and resolved within agreed SLA’s
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
- Consider the implications of actions to be taken for the customer as well as the effect of actions on the customer
- Provide advice on the best approach to reach the best results
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts
- Manage one or more allocated accounts in line with regional and channel strategy and macro-plans as defined by management
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate
- Besides building customer relationships, I strong background in MTN Mobile services and Fixed Services is important (Internet Service Provider)
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
Nashua Cape Town
01.2004 - 06.2007
- Servicing of existing client base
- Growing business every month
- Ordering of stock
- Loading of orders
- Allocating stock
- Price negotiating
- Deliveries of urgent orders
- Making target (in order to go on incentive trips!)
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Marketing & Sales Representative
The Gerald & Marc Hoberman Collection
01.1998 - 01.2004
- Service client base (SA)
- Cold calling on new clients
- Marketing of new products
- Market planning for new products
- Press releases for new products
- Organizing of events for new products
- Ordering of stock
- Deliveries & stock replenishment
- Market research
- Designing of display stands
- Image designing for new products
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Streamlined sales process, reducing time from lead to close.
- Identified and tapped into new markets, significantly expanding customer base.
- Exceeded sales targets through effective planning and goal setting.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
Sales Representative
Focus Pest Control
01.1998 - 01.1999
- Calling on new clients
- Signing of new contracts
- Explaining of contracts to clients
- Explaining of services to workers
- Examining of premises
- Quoting
- Assist with money collecting
- Expand client base
- Expanding sales area
- Stayed up-to-date with industry trends to position company as market leader.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
Sales Manager
Framing Factory
01.1997 - 01.1998
- Responsible for shop front staff
- Motivate Staff to increase Sales
- Shop Decorating
- Ordering of new stock
- Weekly Client meetings
- Mirror Stock for Chain Stores
- Stock Taking (Monthly)
- Organising events, launch of new products
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Conducted comprehensive market research to identify new opportunities and trends.
- Built relationships with customers and community to establish long-term business growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Assistant
Monopoly Clothing
01.1995 - 01.1997
- Sourcing and purchasing of office furniture, equipment and plants
- Daily Sales
- Stock Receiving and Labeling
- Banking
- Shop and Window decorating
- Assist with new clothes designs
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Established rapport with customers using active listening and interpersonal skills.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Increased store foot traffic with innovative window display designs.
Au-pair
Host Families
12.1992 - 12.1994
- Day to day housework
- Traveling with children
- School home work
- Admin duties
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented daily routine to maintain structure and stability
- Assisted with housework such as laundry and cooking.
- Transported children safely to school, activities and appointments on time.
Wine Sales Representative
Diemersdal Wine Estate
01.1988 - 01.1992
- Casual work on wine farm
- Weekends only
- Wine tasting and sales
- Waitress
- Buying and preparing of food
- Decorating restaurant
- Weddings etc
- Wine deliveries
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
BBA - Business Administration
MANCOSA (Management College of SA)
Cape Town, South Africa 04.2001 - 12.2020
Numerous Short Courses - Cyber Security
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Human Rights
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Sales
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Financial Forensics And Fraud Investigation
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Software Systems
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
Numerous Short Courses - Business Administration
Online Courses Through E-Learning Platforms
Cape Town, South Africa 01.2007 - Current
High School Diploma -
Durbanville High School (HSD)
Durbanville, South Africa 04.2001 - 12.1992
Skills
Account management
Teamwork and collaboration
Client relationship building
Sales negotiations
Business strategies
Problem-solving abilities
Product knowledge
Customer satisfaction
Sales presentations
Leadership Experience
MTN Sable Park (Century City), Assisting with MTN Events and Coordinator Work Functions. Assisting with the training of new staff. AND, looking for a Leadership Challenge.
Short Courses
- MTN Business ERP – SAP B1
- MTN Business ERP – ISP Support Assessment
- MTN Helios Online Course
- MTN HR Policies
- MTN Siebel Training Course
- Professional Selling Skills
- EBU Upskill
- MTN EBU Radio Active
- MTN EBU ILT- Business Prestige
- MTN Popi Act Training
- MTN Risk and Awareness and more (MTN e-Learning short courses)
Community Work
MTN Sable Park (Century City), Santa Shoe Box Project and assisting with the MTN 21 Days Of Yello Care
Family - Children
- 14
- 17
- 20
Ee Status
South African Female
Computer Literacy
- Microsoft Office
- MS Word
- MS Excel
- MS Power Point
- MS Publisher
- MS Access
- Eppix
- USSD
- Lync
- Office Communicator
- MS Teams
- Viva Engage
Personal Information
- ID Number: 7405200120081
- Driving License: Code B
Awards
- MTN Sales Award of the Year
- MTN Sales Award of the Month (various months)
- MTN Team Player Award
Software
Interests
Outdoor activities, reading, movies
Timeline
Account Manager
MTN South Africa
07.2007 - Current
Numerous Short Courses - Cyber Security
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Human Rights
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Sales
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Financial Forensics And Fraud Investigation
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Software Systems
Online Courses Through E-Learning Platforms
01.2007 - Current
Numerous Short Courses - Business Administration
Online Courses Through E-Learning Platforms
01.2007 - Current
Sales Representative
Nashua Cape Town
01.2004 - 06.2007
BBA - Business Administration
MANCOSA (Management College of SA)
04.2001 - 12.2020
High School Diploma -
Durbanville High School (HSD)
04.2001 - 12.1992
Marketing & Sales Representative
The Gerald & Marc Hoberman Collection
01.1998 - 01.2004
Sales Representative
Focus Pest Control
01.1998 - 01.1999
Sales Manager
Framing Factory
01.1997 - 01.1998
Sales Assistant
Monopoly Clothing
01.1995 - 01.1997
Au-pair
Host Families
12.1992 - 12.1994
Wine Sales Representative
Diemersdal Wine Estate
01.1988 - 01.1992