Joni Solms

• Managing the interior team of 13 on a day-to-day basis (service, housekeeping, laundry, and crew areas)
• Managing shifts, rosters, and schedules
• Overseeing daily operations within the interior department by creating task lists, providing guidance and feedback, and ensuring consistently high standards are maintained to guarantee guest satisfaction.
• Ordering and provisioning of all interior items (guest and crew); this includes a price comparison presentation for approval from the interior manager, captains, and owners.
• Credit card and petty cash monthly statements.
• Involved in recruiting new crew members based on specific skills required on board. This also involved determining which skills we need for certain positions.
• Evaluated crew performance regularly via one-on-one sessions with the interior team, providing constructive feedback for continuous improvement, allowing the crew to give me feedback on how I manage the team and the workload, and gaining a better understanding of their onboard experience, where training is needed. Establishing all team members' emotional well-being, offering assistance and guidance when needed. Fostering a positive work environment, and promoting professional growth.
• Provided personalised concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
• Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
• Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
• Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
• Part of a senior team that organised and executed high-quality events on board, tailoring each experience to meet guest preferences (i.e., Grand Prix, owners' birthday parties, kids' birthday parties).
• Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
• Increased efficiency by creating and implementing standard operating procedures for the interior team.
• Demonstrating discretion and professionalism when dealing with sensitive and private matters.
• Maintaining all valuable items, decorations, objects, and surfaces onboard.
• Shipyard management of all interior jobs and defects by using Microsoft Excel and Pin Point.
• Storage management by using the RMS platform.
• Uniform planning, management, and ordering – this also includes presentations to the captains and owners.
• Crew cabin monitoring and cabin arrangements.
• Working closely with the owner on projects on and off the vessel.

After spending three years on board MY Lionheart, I confidently stepped up into the HOH position. Key responsibilities included:

• Plant/flower orders & caretaking,
• Wardrobe management for VIP guests,
• Packing/unpacking for VIP guests,
• Managing the housekeeping of guest & crew areas
• Provisioning: crew food & Bev, crew medicine, crew toiletries, spa, guest toiletries, HK Uniform issuing, - distributing & - ordering,
• Storage management,
• Crew monitoring & cabin inspections
• Shipyard management
• Job Lists- Boss on and boss off periods
  

As HOH, my role was highly hands-on, working closely with the housekeeping team to assist, guide, and train on a daily basis. I was actively involved in operations, and maintained a strong presence on the floor. The position also required frequent owner and guest interaction, where I consistently demonstrated a professional yet approachable manner.

As Senior Stewardess, I worked closely alongside the HOH, gradually taking on more responsibility, and assisting in the training of the housekeeping stewardesses. I managed the uniform department, which included issuing, ordering, and proposing new uniform items to the captain and the owners. I was soon trusted with the caretaking of all the plants onboard, as the owner's wife has a passion for plants, and I was generally working alongside her; therefore, I was taught by the best. During COVID, I was also selected to be part of the crew's 'fun committee,' helping to maintain morale through organized activities and events.

Onboard Lionheart, I worked as a housekeeping stewardess in an interior team of 13. This specific vessel has a very unique and luxurious interior, which continues to challenge us as housekeepers, and therefore creates many learning opportunities.

All-rounder stewardess rotating through service, housekeeping, and laundry. This role provided a strong introduction to the yachting industry, requiring quick adaptation and the ability to learn a wide range of skills under pressure.

• Boosted brand awareness by developing and implementing strategic marketing campaigns.
• Enhanced client relationships through regular communication, timely project updates, and proactive issue resolution.
• Optimized campaign performance by analyzing data trends and adjusting marketing strategies accordingly.
• Implemented social media strategies that increased brand engagement across various platforms.
• Created and managed social media campaigns to increase brand engagement.